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Decision reason: Closed after initial enquiries Not upheld Upheld

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Sandwell Metropolitan Borough Council (24 007 058)

Statement Closed after initial enquiries Transport 11-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council initially refusing his blue badge application. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.
North Somerset Council (24 007 868)

Statement Closed after initial enquiries Trees 11-Dec-2024

Summary: We will not investigate this complaint about the Council not cutting back its tree behind the complainant’s property. We have not seen enough evidence of fault in the Council’s decision-making process to justify an investigation. And we cannot achieve the outcome the complainant is seeking.
Tameside Metropolitan Borough Council (24 008 098)

Statement Closed after initial enquiries Other 11-Dec-2024

Summary: We will not investigate this complaint about fees for a temporary care home stay in 2022. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and there is no good reason to exercise discretion to investigate it now.
Devon County Council (23 007 738)

Statement Upheld Domiciliary care 11-Dec-2024

Summary: Mr X complained the Council has wrongly reduced his care package based on inaccurate information and without due regard to his disability. He complains this is affecting his health and wellbeing. We found there is no evidence of fault in the way the Council re-assessed Mr X’s care needs and reduced his care plan. However, the delays in responding to Mr Y’s complaints is fault.
London Borough of Camden (23 010 375)

Statement Closed after initial enquiries Planning applications 11-Dec-2024

Summary: We will not investigate Ms X’s complaint that the Council failed to consider residents views before approving a planning application, did not consult her before approving the construction management plan and has failed to take enforcement action. There is not enough evidence of fault to justify an investigation.
Transport for London (24 008 785)

Statement Closed after initial enquiries Noise 11-Dec-2024

Summary: We will not investigate this complaint about construction noise from the redevelopment of a tube station near the complainant’s home. It is unlikely we would find fault in the action of Transport for London.
London Borough of Lambeth (24 009 058)

Statement Closed after initial enquiries Other 11-Dec-2024

Summary: We will not investigate Mr X’s complaint about a rent refund because there is no evidence of fault in the way the Council made its decision. We will also not investigate Mr X’s complaint about housing benefit because it is late.
London Borough of Enfield (24 009 190)

Statement Upheld Allocations 11-Dec-2024

Summary: We have upheld Mrs X’s complaint about how the Council has considered her housing application. The Council has agreed to complete a new assessment. It would not be proportionate for us to investigate further.
Sandwell Metropolitan Borough Council (24 009 418)

Statement Upheld Charging 11-Dec-2024

Summary: We will not investigate Ms X’ complaint about the Council’s incorrect advice about the cost of her mother, Mrs Y’s care. The Council has apologised, offered £500 to remedy the injustice caused and taken steps to prevent recurrence of the fault. Further investigation would not lead to a different outcome.
Essex County Council (24 009 658)

Statement Closed after initial enquiries School transport 11-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for free school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

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