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  • Wakefield City Council (24 020 599)

    Statement Closed after initial enquiries Charging 07-Jul-2025

    Summary: We will not investigate this complaint about deprivation of assets. There is not enough evidence of fault to justify our involvement.

  • Essex County Council (24 021 378)

    Statement Upheld Special educational needs 07-Jul-2025

    Summary: Mrs X complained the Council failed to provide her child, Y with provision as outlined in their Education, Health and Care (EHC) Plan. She also complained about annual review delays. The Council failed to ensure Y received Speech and Language Therapy provision from September 2023 to June 2025 and has not issued an amended Plan following an annual review in 2023. As a result, Y has lost out on Speech and Language Therapy for over one and a half years. The Council agreed to make payments to acknowledge the impact on Y’s education and the distress and uncertainty caused to Mrs X. It also agreed to issue Y’s amended EHC Plan without further delay and carry out service improvements.

  • Manchester City Council (24 022 074)

    Statement Closed after initial enquiries Charging 07-Jul-2025

    Summary: We will not investigate this late complaint about the Council charging Mrs Y’s family a top up fee for her care. There is not a good reason for the delay in the complaint being made to us.

  • Royal Borough of Greenwich (24 022 881)

    Statement Closed after initial enquiries Allocations 07-Jul-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.

  • Spelthorne Borough Council (24 022 968)

    Statement Closed after initial enquiries Disabled facilities grants 07-Jul-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s failure to progress a disabled facilities grant application because the complaint is late and there are no good reasons to decide to investigate now. In any case, there is insufficient evidence of fault by the Council to justify our involvement.

  • London Borough of Brent (24 023 102)

    Statement Closed after initial enquiries Special educational needs 07-Jul-2025

    Summary: We will not investigate this complaint about Mrs M’s son B’s Education, Health and Care (EHC) Plan. This is because Mrs M appealed to the SEND Tribunal. We cannot investigate a complaint about matters someone has appealed.

  • Thurrock Council (25 000 502)

    Statement Closed after initial enquiries Allocations 07-Jul-2025

    Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s housing register priority banding. This is because there is not enough evidence of fault to warrant our investigation.

  • Sheffield City Council (25 000 629)

    Statement Closed after initial enquiries Council house sales and leaseholders 07-Jul-2025

    Summary: We will not investigate this complaint about delays in purchasing a council home through the right to buy scheme. This is because it is reasonable for Miss X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.

  • West Sussex County Council (25 000 664)

    Statement Closed after initial enquiries Other 07-Jul-2025

    Summary: We will not investigate this complaint that the complainant’s home has been damaged by vibrations from Council demolition works at a nearby college site. It is reasonable to expect the complainant to pursue a court remedy instead.

  • London Borough of Camden (25 000 837)

    Statement Closed after initial enquiries Private housing 07-Jul-2025

    Summary: We will not exercise discretion to investigate this complaint about damage to the complainant’s property due to a leak caused from the Council’s property above. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. We cannot determine claims about damage to property or personal injury. Only insurers or the courts can decide private negligence claims.

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