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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52139 results

Lancashire County Council (23 020 935)

Statement Upheld Special educational needs 19-Dec-2024

Summary: the Council took too long to issue Mrs M’s son B’s Education, Health and Care (EHC) Plan and failed to arrange alternative education for B when it was needed. We have recommended a remedy for the injustice this caused.
Transport for London (24 000 227)

Statement Upheld Other 19-Dec-2024

Summary: Mr X complained about how the Authority handled his application to its Scrappage Scheme. We find the Authority at fault for rejecting Mr X’s application, causing injustice to Mr X. The Authority agreed to apologise, make a payment to Mr X, and reassess his application.
London Borough of Enfield (24 000 829)

Statement Upheld Special educational needs 19-Dec-2024

Summary: Ms A complained about the way the Council has dealt with her daughter’s Education, Health and Care plan review as she came to the end of her college education. We found the Council is at fault and has caused an injustice to Ms A and to her daughter. The Council has agreed to carry out service improvements and make a payment to Ms A and her daughter in recognition of the impact on them.
Kent County Council (24 001 024)

Statement Not upheld School admissions 19-Dec-2024

Summary: Ms X complained the Council failed to support her in finding an in-year school place for her child. We did not find fault with the Council’s actions.
Woking Borough Council (24 001 055)

Statement Upheld Antisocial behaviour 19-Dec-2024

Summary: Neither the Housing Ombudsman (HOS) nor the Local Government and Social Care Ombudsman (LGSCO) find fault with the Council's handling of Mr X's reports about uncontrolled dogs. Both HOS and LGSCO find the Council delayed acting on Mr X's reports of verbal harassment. LGSCO find fault with the Council for failing to consider whether to use its powers to tackle this anti-social behaviour. The Council has agreed to apologise, make a payment to Mr X and act to improve its services.
Cambridgeshire County Council (24 001 065)

Statement Upheld Alternative provision 19-Dec-2024

Summary: Miss X complains the Council failed to provide suitable education and special educational needs support to her child D when they were out of school. There was fault by the Council which caused D to miss education and special educational needs provision. It also caused avoidable distress for D, and avoidable distress, time, and trouble for Miss X. The Council agreed to apologise, properly consider whether the alternative education in place for D is suitable, and pay a financial remedy. It will also review relevant processes and issue reminders to its staff.
Oxford Health NHS (24 003 060a)

Statement Upheld Mental health services 19-Dec-2024

Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Buckinghamshire (24 003 060b)

Statement Not upheld Mental health services 19-Dec-2024

Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.
Bristol City Council (24 003 592)

Statement Not upheld Antisocial behaviour 19-Dec-2024

Summary: Mr C complained about how the Council dealt with his reports of fly-tipping, waste storage transport, and anti-social behaviour on an accessway at the back of his property. We found the Council properly considered Mr C’s concerns and there was no fault in the process it followed to reach its views. It therefore reached decisions it was entitled to make. There was also no fault in how it communicated with Mr C and updated him on its findings.
Lancashire Fire & Rescue Service (24 003 681)

Statement Closed after initial enquiries Other 19-Dec-2024

Summary: We will not investigate this complaint about the Authority’s actions relating to a Fire Risk Assessment. It was reasonable for him to take the matter to court.

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