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Decision reason: Closed after initial enquiries Not upheld Upheld

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Eastleigh Borough Council (25 004 270)

Statement Closed after initial enquiries Council tax 11-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Council charging a premium for second homes. This is because we cannot achieve the outcome Mrs X is seeking.
Liverpool City Council (25 004 372)

Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice for a bus lane contravention. This is because there is not enough evidence of fault to justify our involvement and further investigation would not lead to a different outcome.
London Borough of Hounslow (25 004 558)

Statement Closed after initial enquiries Transport 11-Aug-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
Somerset Council (25 004 607)

Statement Closed after initial enquiries Other 11-Aug-2025

Summary: We will not investigate Mr X’s complaint about the outcome of his claim for damages after his car was damaged by a Council contractor’s vehicle. This is because it is a complaint about negligence which is a legal matter for the courts to consider and decide.
Gravesham Borough Council (25 005 040)

Statement Closed after initial enquiries Refuse and recycling 11-Aug-2025

Summary: We will not investigate this complaint about the Council charging the complainant for bins. This is mainly because there is insufficient evidence of fault.
Blackpool Borough Council (25 005 061)

Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.
Milton Keynes Council (25 005 842)

Statement Closed after initial enquiries Other 11-Aug-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to her subject access request. This is because the complaint is about a data matter which is best considered and decided by the Information Commissioner’s Office.
London Borough of Tower Hamlets (24 014 592)

Statement Upheld Homelessness 10-Aug-2025

Summary: The Council was at fault in its handling of Miss X’s homelessness. It took too long to provide interim accommodation, provided unsuitable accommodation and delayed accepting duties. There was no fault in the Council’s application of its housing allocations policy to Ms X’s case. To remedy the injustice the Council has agreed to apologise, make payments and act to improve its service.
Torbay Council (24 015 474)

Statement Upheld Building control 10-Aug-2025

Summary: Mr X complained the Council has not taken planning enforcement action to control a development near his home that does not have planning permission. He said the Council delayed its investigation until four years elapsed since the build, then said the work was immune from enforcement. Mr X said his home is overlooked because of the Council inaction and this impacted his mental health. There was fault because the Council lost control of unlawful development at this site, delayed considering Mr X’s concerns and its communication was poor. This frustrated and distressed Mr X. The Council has agreed to apologise, make a financial payment, complete a review of its enforcement service and share this decision with the relevant scrutiny committee.
Milton Keynes Council (24 015 821)

Statement Upheld Disabled children 10-Aug-2025

Summary: Mrs X complained that the Council delayed arranging education for her son after his school placement ended, and wrongly took recovery action against her when some of the money for her son’s care went missing. We cannot comment on Mrs X’s liability for the missing money, as this may well be dealt with in court. But we have found that the Council was otherwise at fault. It delayed arranging education for Mrs X’s son and caused delays in its recovery of the missing money. It has now agreed to take action to remedy the injustice caused to Mrs X and her son.

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