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Decision reason: Closed after initial enquiries Not upheld Upheld

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Southend-on-Sea City Council (25 001 711)

Statement Closed after initial enquiries Private housing 11-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
Buckinghamshire Council (25 001 807)

Statement Closed after initial enquiries Charging 11-Aug-2025

Summary: We will not investigate this complaint about delays in the Council assessing Mr X’s care needs and finances. This is because any delay would not have caused an injustice to Mr X.
Stockton-on-Tees Borough Council (25 002 200)

Statement Closed after initial enquiries Assessment and care plan 11-Aug-2025

Summary: We will not investigate this late complaint about Mrs Y’s care. There is not a good reason for the delay in the complaint being escalated to the Ombudsman. Parts of the complaint are about NHS responsibilities and are for the Parliamentary and Health Services Ombudsman.
London Borough of Barking & Dagenham (23 005 121)

Statement Upheld Allocations 11-Aug-2025

Summary: There was fault by the Council when it failed to ensure Mr X’s flat was suitable before he moved there, to explain to him how it would deal with his reports of antisocial behaviour and noise nuisance, to consider properly his homeless application or his requests for interim accommodation, and when it took too long to arrange an occupational therapist’s assessment. The Council also did not handle Mr X’s complaints to it properly or have proper regard for his reasonable adjustments under the Equality Act. This caused Mr X distress, inconvenience, and frustration. The Council should make a symbolic payment to Mr X and take specific steps to improve its services.
London Borough of Hounslow (25 007 018)

Statement Closed after initial enquiries School admissions 11-Aug-2025

Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Leeds City Council (25 007 475)

Statement Closed after initial enquiries School admissions 11-Aug-2025

Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
London Borough of Havering (25 007 540)

Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025

Summary: We will not investigate Mr X’s complaint that the Council wrongly enforced a penalty charge notice as he had paid to park as Mr X could have challenged this via an appeal to London Tribunals.
Greater Manchester Combined Authority (25 007 684)

Statement Closed after initial enquiries Public transport 11-Aug-2025

Summary: We cannot investigate this complaint about a tram penalty fare because the fine was issued by an Authority that does not provide an administrative function on behalf of the Combined Authority.
Lincolnshire County Council (25 008 074)

Statement Closed after initial enquiries Other 11-Aug-2025

Summary: We will not investigate Mrs X’s complaint that the Council shared personal information without her consent. This is because the Information Commissioner’s Office is better placed to consider the matter.
Gateshead Metropolitan Borough Council (25 008 210)

Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025

Summary: We will not investigate this complaint about a bus lane penalty as the complainant had the right to appeal it to the Traffic Penalty Tribunal.

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