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Decision reason: Closed after initial enquiries Not upheld Upheld

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Colchester City Council (25 002 806)

Statement Closed after initial enquiries Parking and other penalties 18-Aug-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because these matters have an alternative legal remedy, and it is reasonable to expect Mr X to use this alternative remedy. .
London Borough of Sutton (25 003 191)

Statement Closed after initial enquiries Alternative provision 18-Aug-2025

Summary: We cannot investigate this complaint that the Council’s failure to properly address the complainant’s child’s special educational needs denied her access to educational and special educational provision. Miss X used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this means the law prevents the Ombudsman from considering the key matters.
London Borough of Tower Hamlets (25 003 267)

Statement Upheld Parking and other penalties 18-Aug-2025

Summary: We will not investigate this complaint about the Council pursuing recovery action for an unpaid penalty charge notice when the complainant had a ‘breathing space’ agreement in place. The Council proposed satisfactory action to address the complaint, in accordance with the complainant’s desired outcome.
Tendring District Council (25 003 692)

Statement Closed after initial enquiries Leisure and culture 18-Aug-2025

Summary: We will not investigate this complaint about how the Council administered a grant. There is not enough evidence of fault to justify our involvement.
South Norfolk District Council (25 003 777)

Statement Closed after initial enquiries Councillor conduct and standards 18-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
Buckinghamshire Council (25 004 007)

Statement Closed after initial enquiries Enforcement 18-Aug-2025

Summary: We will not investigate this complaint about the Council not taking enforcement action against reports of planning breaches. This is because there is not enough evidence of fault to warrant us investigating.
London Borough of Haringey (25 004 205)

Statement Closed after initial enquiries Council tax 18-Aug-2025

Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council.
North Tyneside Metropolitan Borough Council (25 004 289)

Statement Closed after initial enquiries Other 18-Aug-2025

Summary: We will not investigate this complaint about the Council granting permission for a vehicle crossover. We do not consider the complainant has suffered a significant personal injustice because of the Council’s actions.
Lewes District Council (25 004 309)

Statement Closed after initial enquiries Other 17-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to respond to a petition according to its published timeframe. The Council has apologised for the oversight and we do not consider further investigation will lead to a different outcome.
London Borough of Brent (25 004 324)

Statement Closed after initial enquiries Private housing 17-Aug-2025

Summary: We will not exercise discretion to investigate this complaint about homelessness advice given to Mrs X’s tenant in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

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