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Decision reason: Closed after initial enquiries Not upheld Upheld

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Royal Borough of Windsor and Maidenhead Council (24 015 277)

Statement Closed after initial enquiries Special educational needs 08-Feb-2025

Summary: We cannot investigate this complaint about special educational provision for a pupil because the complaint is made by the representative of a public body.
Hertfordshire County Council (24 015 369)

Statement Closed after initial enquiries Alternative provision 08-Feb-2025

Summary: We cannot investigate this complaint that the Council has failed to provide the complainant’s daughter with suitable alternative educational provision and has failed to secure the delivery of the provision set out in her Education Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability, and this places the complaint outside our jurisdiction.
Walsall Metropolitan Borough Council (24 017 693)

Statement Closed after initial enquiries School admissions 07-Feb-2025

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Warrington Council (24 018 341)

Statement Closed after initial enquiries Child protection 07-Feb-2025

Summary: We cannot investigate this complaint about the Council’s response to a Subject Access Request and its actions as part of court proceedings relating to her child. The law prevents us from considering the start of court action or what happens in court.
Crawley Borough Council (24 019 195)

Statement Closed after initial enquiries Other 07-Feb-2025

Summary: We cannot investigate this complaint about Council tenants not keeping their garden tidy. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
North Northamptonshire Council (24 019 279)

Statement Closed after initial enquiries Highway repair and maintenance 07-Feb-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
Essex County Council (24 017 431)

Statement Closed after initial enquiries Special educational needs 07-Feb-2025

Summary: We will not investigate this complaint about delays in the Education, Health and Care Plan process. This is because the complaint is made on behalf of a public body and is therefore outside our jurisdiction.
Essex County Council (23 013 788)

Statement Upheld Special educational needs 07-Feb-2025

Summary: Miss X complained about the Council’s handling of her child’s Education, Health and Care needs assessment and Plan. We found avoidable delay by the Council in its handling of Miss X’s case which caused her avoidable distress and frustration. To put matters rights, the Council agreed to make a symbolic payment of £700 to Miss X. We did not find the Council’s delay meant Miss X’s child lost the opportunity to gain a place at her preferred specialist school.
Shropshire Council (23 015 204)

Statement Not upheld Homelessness 07-Feb-2025

Summary: Mr X complained about the Council’s handling of his homelessness application, his bids for permanent accommodation and his reports of disrepair in his privately rented home. We did not find fault by the Council.
London Borough of Waltham Forest (23 020 327)

Statement Upheld Residential care 07-Feb-2025

Summary: Ms X complained on behalf of her late father Mr Y that the Council commissioned care home put in place one-to-one care and increased Mr Y’s care fees without a review of his care needs or agreement from her or the Council, and evicted Mr Y from the care home for no reason. The Council was at fault for unclear communication on the change in Mr Y’s care needs and did not communicate clearly the cost of Mr Y’s care fees or Mr Y’s move to a new care home. It will apologise and pay Ms X a symbolic payment to acknowledge the uncertainty and distress caused to her, ask the care home to revise Mr Y’s invoices and put service improvements in place.

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