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Your search has 52139 results

  • Reading Borough Council (24 016 843)

    Statement Closed after initial enquiries Fostering 10-Feb-2025

    Summary: We will not investigate this complaint about how the Council carried out a foster carers assessment. This is because doing so would not add to the investigation carried out by the Council and because the Information Commissioner is better placed to deal with complaints about data breaches.

  • London Borough of Harrow (24 017 071)

    Statement Closed after initial enquiries Transport 10-Feb-2025

    Summary: We will not investigate this complaint about an unsuccessful application for a Disabled Person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council.

  • Sunderland City Council (24 017 121)

    Statement Closed after initial enquiries Traffic management 10-Feb-2025

    Summary: We will not investigate this complaint about highway noise and vibrations because there is not enough evidence of fault to justify investigating..

  • London Borough of Hounslow (24 017 137)

    Statement Closed after initial enquiries Parking and other penalties 10-Feb-2025

    Summary: We will not investigate this complaint about a parking penalty charge notice as the Council has cancelled it.

  • Royal Borough of Kensington & Chelsea (23 015 497)

    Statement Upheld Homelessness 10-Feb-2025

    Summary: We found no fault on Ms B’s complaint about the Council failing to process her and Ms C’s homeless applications properly, about it charging rent for a previous property, or charging hotel costs. There was at fault on Ms C’s complaint about the provision of alternative accommodation following eviction. She was placed in unsuitable accommodation for 13 weeks with her child. They remained in unsuitable accommodation. The Council agreed to make a payment, provide an apology, and bring its failings to the attention of relevant staff to avoid repetition.

  • London Borough of Lewisham (23 020 687)

    Statement Upheld Other 10-Feb-2025

    Summary: Dr X complained the Council did not consider its section 19 duties when her child was too unwell to attend school. This meant her child was unable to access education. We have found the Council at fault for a delay in providing access to suitable provision after receiving a medical letter. This caused distress, uncertainty and frustration for Dr X and her child. The Council has agreed to apologise, make a symbolic financial payment and remind its staff of the Ombudsman’s guidance on how we expect councils to fulfil their responsibilities to provide education for children who do not attend school full-time.

  • London Borough of Harrow (24 001 475)

    Statement Upheld Homelessness 10-Feb-2025

    Summary: Ms B says the Council failed to carry out a medical assessment for her housing register application properly and delayed considering her complaint. The Council delayed carrying out a medical assessment but there is no evidence of fault in how it considered the medical assessment. The Council delayed considering the complaint. The faults identified caused Ms B frustration. The Council has agreed to apologise and send a reminder to officers.

  • Somerset Council (24 002 083)

    Statement Upheld Special educational needs 10-Feb-2025

    Summary: Mrs B complained the Council failed to comply with the statutory process for completing an annual review of her child, Y’s, Education, Health and Care Plan and failed to secure access to suitable, full-time education. We have found the Council at fault for a delay in completing the annual review and failing to consider whether the provision it provided Y was adequate for her needs. This has caused distress, frustration and uncertainty to Mrs B and Y. The Council has agreed to apologise and make a symbolic financial payment to remedy the injustice caused by the faults identified.

  • Buckinghamshire Council (24 002 187)

    Statement Upheld Special educational needs 10-Feb-2025

    Summary: The complainant complains the Council delayed completing the reassessment of her daughter's Education, Health and Care Plan. And it refused to refund the costs of an educational psychologist’s report she had commissioned and sent its own psychologist to her daughter’s school without telling her. We uphold the complaint due to the delay and some poor communication about the educational psychologist. The Council has agreed to our recommendations.

  • Bristol City Council (24 003 345)

    Statement Not upheld Safeguarding 10-Feb-2025

    Summary: Ms X complains the Council has failed to meet her grandmother’s needs properly since she left hospital in 2024. There is no evidence of fault by the Council.

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