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Decision reason: Closed after initial enquiries Not upheld Upheld

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Ribble Valley Borough Council (25 002 795)

Statement Closed after initial enquiries Planning applications 15-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault by the Council to justify investigating.
Rochdale Metropolitan Borough Council (25 003 252)

Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025

Summary: We will not investigate this complaint about how the Council handled a complaint regarding adult social care assessment. We could not achieve a meaningful outcome as the substantive matter was resolved, and it is not a good use of public resources to investigate complaints about complaint-handling in isolation.
Solihull Metropolitan Borough Council (25 003 629)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over neighbour nuisance by its tenants for over two years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of tenancies by social housing landlords.
Middlesbrough Borough Council (25 003 896)

Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision after care assessments to end direct payments to Mr X and Mr Y. There is not enough evidence of fault in how the Council reached its decision to warrant investigation by us
Kirklees Metropolitan Borough Council (25 006 010)

Statement Closed after initial enquiries Council tax 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for outstanding council tax arrears. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
Devon County Council (25 006 310)

Statement Closed after initial enquiries Transport 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue Mrs X with a blue badge. This is because an investigation would be unlikely to find fault with the Council’s actions.
Manchester City Council (25 006 367)

Statement Closed after initial enquiries Parking and other penalties 15-Sep-2025

Summary: We will not investigate this complaint about inadequate security measures at a council car park. This is because the injustice Miss X claims stems from the actions of an unknown third party who broke into her car and we cannot hold the Council responsible for this. If Miss X believes the Council should be liable it would be reasonable for her to make a claim against it at court.
St Bernard's RC Grammar School, Slough (25 006 784)

Statement Closed after initial enquiries School admissions 15-Sep-2025

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to question its decision.
London Borough of Hounslow (25 006 825)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not investigate this complaint about leaves, litter, dumped furniture and groups of teenagers hanging around a service road for local shops. The alleged faults have not caused a significant enough injustice.
Dorset Council (25 007 019)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not investigate Ms X’s complaint that the Council distributed an email which she said contravened its duty of neutrality. The Council already apologised and implemented service improvements. An investigation by the Ombudsman is unlikely to achieve anything further.

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