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Coronavirus (COVID-19) update

We have temporarily suspended our main helpline (0300 061 0614) and our online complaint form, from Wednesday 18 March, as part of steps to follow the Government’s advice to combat the spread of Coronavirus. We hope this service can be reinstated as soon as possible.

If you have already registered a complaint with us, we may continue to work on it and email and telephone extensions of individual staff may be available. But please be aware our ability to progress cases may be limited. 

Please visit for a more detailed update.

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