Decision search
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Rossendale Borough Council (23 021 184)
Statement Upheld Planning applications 29-Sep-2024
Summary: We found no fault on Mr D’s complaint about the Council failing to properly consider representations against a planning application for a nearby new development. He claimed this would affect his amenities. The Council properly considered the application. There was some delay by the Council when dealing with his complaint which caused frustration. The agreed action remedies the injustice caused.
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City of Bradford Metropolitan District Council (23 021 226)
Statement Upheld Assessment and care plan 29-Sep-2024
Summary: We upheld a complaint the Council failed to invite a member of Mrs C’s family to a continuing healthcare checklist assessment. This contributed to the Council failing to take account of information relevant to its assessment and resulted in delay to the NHS considering Mrs C’s eligibility for funding towards her health needs. This caused avoidable distress which the Council has agreed to remedy, detailed at the end of this statement as well as agreed service improvements.
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Wirral Metropolitan Borough Council (24 000 443)
Statement Not upheld Assessment and care plan 29-Sep-2024
Summary: We cannot investigate whether Mr K’s current care plan meets his needs because this is part of court proceedings. There was no fault when the Council refused to reassess Mr K’s care, or how it responded to his mother’s concerns about his care and finances. The Council also properly considered whether Mr K’s mother has support needs as a carer and has explained its conclusions to her.
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London Borough of Lambeth (24 000 802)
Statement Closed after initial enquiries Other 29-Sep-2024
Summary: We will not investigate this complaint about the information the Council holds on the complainant. The right to access personal data which the Council holds about the complainant under the UK General Data Protection Regulation is a more suitable route to access the information he wants to know. If the complainant remains unhappy the Information Commissioner’s Office is better placed to consider the complaint.
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Statement Upheld Charging 29-Sep-2024
Summary: Mrs X said the Council’s handling of Mr X’s added care costs after he left hospital was unnecessarily time consuming, caused distress and significantly affected her finances. We found there was avoidable delay by the Council and a failure to properly process Mrs X’s complaint about the costs. To put matters right, the Council agreed to apologise to Mrs X and make a symbolic payment of £1,000. The Council also agreed to remind its officers of the need to deal with complaint correspondence in a timely manner.
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London Borough of Bromley (24 002 318)
Statement Upheld Other 29-Sep-2024
Summary: Mr X complains the Council failed to follow its own procedures and statutory responsibilities in relation to the care of his grandson. Mr X says this caused him and his family distress. We have found fault in the actions of the Council for failing to follow the Children’s Statutory Complaint procedure and recommend the Council completes the process.
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Essex County Council (24 002 410)
Statement Upheld Special educational needs 29-Sep-2024
Summary: We have upheld this complaint because the Council delayed issuing a final Education Health and Care Plan. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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East Sussex County Council (24 002 429)
Statement Upheld Other 29-Sep-2024
Summary: Ms K complained about the way the Council communicated with her late aunt’s family when it applied for Power of Attorney, and after her death. We found some fault in the Council’s actions after Ms K’s aunt’s death. The Council has already offered a fitting remedy, so we do not recommend anything further.
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Devon County Council (24 002 445)
Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Manchester City Council (23 010 228)
Statement Closed after initial enquiries Child protection 29-Sep-2024
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because some matters have been, or could reasonably be, considered in court. We could not add to the Council’s investigation into some matters and others should be raised with the Information Commissioner.