Decision search
Your search has 51938 results
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Lancashire County Council (24 008 151)
Statement Closed after initial enquiries Highway repair and maintenance 30-Sep-2024
Summary: We will not investigate Mrs X’s complaint about road works and the Council’s poor communication with Mrs X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice, and any further investigation would not lead to a different outcome.
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Durham County Council (24 008 419)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision not to award another Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
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Lincolnshire County Council (24 008 544)
Statement Closed after initial enquiries School transport 30-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision her daughter does not qualify for free home to school transport. This is because there is no sign of fault by the Council.
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West Northamptonshire Council (24 008 578)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to charge the council tax empty homes premium. This is because there is insufficient evidence of fault by the Council.
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Surrey County Council (24 007 050)
Statement Closed after initial enquiries Special educational needs 30-Sep-2024
Summary: We cannot investigate Mr X’s complaint about missed education provision and the Council’s consideration of an Education, Health, and Care Plan for his child. The law does not allow us to investigate, because Mr X has used his right of appeal, and these are matters which were linked to his appeal.
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London Borough of Bexley (24 007 142)
Statement Closed after initial enquiries Allocations 30-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her from its housing register. There is insufficient evidence of fault to warrant an investigation.
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Royal Borough of Kensington & Chelsea (24 007 273)
Statement Closed after initial enquiries Homelessness 30-Sep-2024
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council. It is reasonable for the complainant to appeal to the county court if he is unhappy with the outcome of the suitability review.
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London Borough of Brent (24 007 296)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s housing actions in 2018 and 2019. Miss X could have complained sooner and there is thus no good reason to exercise discretion to investigate these late matters.
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City of Wolverhampton Council (24 007 432)
Statement Upheld Trees 30-Sep-2024
Summary: We will not investigate this complaint about delays in responding to requests to prune back trees and delays in responding to complaints. We do not consider the complainant has suffered a significant personal injustice. Also, we consider the Council’s explanation and apology for the delays in responding to the complainant is a suitable remedy to this part of the complaint.
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East Suffolk Council (24 007 501)
Statement Closed after initial enquiries Enforcement 30-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council not using its planning enforcement powers against an outbuilding built next to a property he owns, and not taking his concerns seriously. There is not enough evidence of fault in the Council’s enforcement decision-making process, nor in how officers investigated his concerns, to warrant investigation. We also cannot achieve the outcome Mr X seeks.