Decision search
Your search has 51938 results
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East Riding of Yorkshire Council (24 000 880)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We cannot investigate this complaint about how the Council has dealt with a complaint about a report it produced for the courts. This is because the matter is subject to court proceedings.
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Lancashire County Council (24 001 300)
Statement Upheld Special educational needs 30-Sep-2024
Summary: The Council was at fault for causing a delay when finding Mr X a new post-16 educational placement. This meant he was out of education for more than two terms longer than he needed to be. It has agreed to make symbolic payments to recognise the injustice caused to Mr X and his mother, and it will take steps to improve its service.
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City of Bradford Metropolitan District Council (24 001 644)
Statement Closed after initial enquiries Assessment and care plan 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to Miss X’s concerns that her adult daughter lacks mental capacity to manage her own finances and is not receiving appropriate support. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no indication of fault in the Council’s response.
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Oldham Metropolitan Borough Council (24 001 716)
Statement Closed after initial enquiries Drainage 30-Sep-2024
Summary: We will not investigate this complaint about drainage because the courts are better placed to consider this complaint.
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Rochdale Metropolitan Borough Council (23 009 491)
Statement Upheld Special educational needs 30-Sep-2024
Summary: There was fault by the Council. It failed to amend Y’s Education, Health and Care Plan following an annual review in December 2021 and failed to complete annual reviews in 2022 or 2023. It also failed to secure the special educational provision in Y’s Plan and delayed responding to Ms X’s complaint. This caused a loss of special educational provision, a loss of appeal rights, avoidable frustration, distress and time and trouble complaining. The Council will issue an apology, make payments for missed educational provision, complete a further annual review and devise a new policy and training for officers.
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Wokingham Borough Council (24 006 168)
Statement Closed after initial enquiries Charging 30-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Adult Social Care services involvement with his late mother, Ms Y. Part of the complaint is late, there is insufficient evidence of fault and we could not achieve the outcome Mr X wants.
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Durham County Council (24 006 538)
Statement Closed after initial enquiries Charging 30-Sep-2024
Summary: We will not investigate Mrs X’s complaint that her husband’s care home took 40 hours to act on a fall her husband had. This is because we are not likely to find fault with the care provider for not seeking medical advice earlier. There does appear to be fault with the care provider’s record keeping. However, the potential fault has not caused any significant injustice.
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London Borough of Havering (24 006 566)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate this complaint about a house Mr X leased to the Council. Mr X could reasonably have used his right to take court action to get the house back. There is not enough public interest in us investigating whether the Council should have paid Mr X more for the house over the years.
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Staffordshire County Council (24 004 987)
Statement Upheld Special educational needs 30-Sep-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Sandwell Metropolitan Borough Council (24 005 104)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about the Council taking court action over council tax arrears due to a change in benefits. We cannot investigate matters which have been subject to court proceedings. Mr X could appeal to the Valuation Tribunal about its decision on council tax reduction before it commences any new proceedings.