Decision search
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Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains the Council failed to follow the statutory time limits for dealing with her son Y’s Education, Health and Care needs assessment and issuing his Education, Health and Care Plan. We find fault with the Council for delay and have agreed a symbolic payment for lost provision for Y, and the distress and frustration caused to Mrs X.
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Devon County Council (23 020 183)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complained the Council failed to secure animal provision for her daughter, Y in line with her Education, Health and Care (EHC) Plan. The Council failed to secure and provide Y’s animal provision since December 2023 and this injustice continues to date. The Council agreed to reimburse Mrs X for costs she has incurred to ensure Y received that provision. It will continue to do so until it makes suitable alterative arrangements.
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Suffolk County Council (23 021 200)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains about the way the Council handled her complaint regarding her child, Y’s, education, health and care plan and its failure to provide some of the provision outlined in the Plan. The Council acknowledges it was at fault and offered to adequately remedy the injustice to Y. However, the Council has not provided Mrs X with a response to her request for information. The Council has now agreed to provide a response to her request and apologise for the delay.
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Westminster City Council (23 021 313)
Statement Not upheld Refuse and recycling 22-Oct-2024
Summary: Mr K complained the Council is not properly tackling issues of waste on his road, which results in waste on the pavement almost all the time. We found no fault in how the Council managed the issues.
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Lancashire County Council (24 001 405)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mr X complained the Council failed to complete an Education Health and Care Needs Assessment within the statutory time frame which caused him unnecessary and avoidable frustration and uncertainty. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mr X.
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Hertfordshire County Council (23 005 426)
Statement Closed after initial enquiries Special educational needs 22-Oct-2024
Summary: Mrs X complained about the Council’s handling of her child, Y’s education since March 2023. I cannot investigate matters between March and November 2023 because they are outside of our jurisdiction as Mrs X had appealed to the SEND tribunal. Mrs X should first complain to the Council about matters after November 2023.
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T.L. Care (Havering) Limited (24 006 395)
Statement Closed after initial enquiries Residential care 22-Oct-2024
Summary: We will not investigate Ms Y’s complaint, made on behalf of Mr X, about the care provider’s decision to require him to move rooms at short notice, how it explained the decision, not assessing the possible impacts on Mr X beforehand, and how it dealt with her complaint. There is not enough evidence of fault in the care provider’s decision to move Mr X to warrant investigating. The impacts of the decision on him and how it was done do not amount to a significant personal injustice which justifies an investigation. We do not investigate providers’ complaint-handling where we are not investigating the issues giving rise to the complaint.
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London Borough of Bromley (24 006 406)
Statement Closed after initial enquiries Special educational needs 22-Oct-2024
Summary: We will not investigate this complaint about how the Council consulted with a college in 2023 because further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Charging 22-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the financial assessment the Council completed for her husband and its decision that there has been a deprivation of assets. This is because there is insufficient evidence of fault.
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Cheshire East Council (24 007 128)
Statement Closed after initial enquiries Other 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about a respite booking. This is because there is insufficient evidence of fault by the Council to warrant an investigation.