Decision search
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Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to share information relating to coronial proceedings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The issues Mrs X is complaining about are closely linked to legal proceedings and can be addressed during these proceedings.
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Staffordshire County Council (24 012 476)
Statement Closed after initial enquiries Special educational needs 30-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s complaint handling. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
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Elmbridge Borough Council (24 012 484)
Statement Closed after initial enquiries Trees 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse a request to remove a protected tree. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.
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South Holland District Council (24 012 906)
Statement Closed after initial enquiries Planning advice 30-Oct-2024
Summary: We will not investigate this complaint about the planning advice the Council gave the complainant. This is because we are unlikely to find fault.
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London Borough of Enfield (24 013 056)
Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to the Valuation Tribunal.
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Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about Council tax banding as it relates to a body out of jurisdiction and there is a right of appeal to a Valuation Tribunal.
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London Borough of Croydon (24 013 393)
Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate Mrs X’s personal injury claim as it does not meet the tests set out in our Assessment Code. This is because it is reasonable to expect Mrs X to go to court to determine the Council’s liability.
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Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault by the Council.
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Salford City Council (23 019 475)
Statement Not upheld Alternative provision 30-Oct-2024
Summary: Miss Y complained the Council failed to make alternative provision for her child, Z, when they were unable to attend school. We have not found fault with the Council in the way it made its decisions about Z’s alternative provision.
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North Yorkshire Council (23 020 002)
Statement Upheld Special educational needs 30-Oct-2024
Summary: The Council provided no education for Mrs X's son for over a year after he moved into its area. It then provided some tuition but failed to increase this as agreed. The Council also delayed in carrying out a review of the child’s education, health and care plan and failed to deliver the provision in the plan. It also failed to properly communicate with Mrs X. In recognition of the injustice caused, the Council has agreed to make a payment to Mrs X.