Decision search
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Kent County Council (24 008 027)
Statement Closed after initial enquiries Residential care 30-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the respite care her late husband Mr X received at a care home commissioned by the Council. Investigation would not add to previous safeguarding enquiries nor lead to a different outcome.
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Hampshire County Council (24 008 110)
Statement Closed after initial enquiries Charging 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to disregard Mrs Y’s property when it assessed her finances and its refusal to offer her a Deferred Payment Agreement. The dispute at the centre of the complaint relies on interpretation of the law. The courts are therefore best placed to consider the matter.
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Tameside Metropolitan Borough Council (24 008 128)
Statement Closed after initial enquiries Private housing 30-Oct-2024
Summary: We cannot investigate this complaint that the Council failed to prosecute a private landlord or stop an alleged illegal eviction. This is because the matters have been considered in court and because the complaint is late.
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Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate this complaint about alleged mismanagement of a public route. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not consider the complainant has suffered a significant personal injustice which justifies an investigation. And it is reasonable to expect him to complain to the Information Commissioner about the Council’s responses to his requests for information.
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Blackpool Borough Council (24 008 283)
Statement Closed after initial enquiries Domiciliary care 30-Oct-2024
Summary: We will not investigate this complaint about how the Council responded to an adult social care complaint. There is not enough evidence of fault to justify our involvement.
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London Borough of Newham (24 008 299)
Statement Upheld Council tax 30-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. This is because an investigation would not lead to any further outcomes. In addition, the likely fault has not caused any significant injustice.
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Portsmouth City Council (24 008 312)
Statement Closed after initial enquiries Disabled facilities grants 30-Oct-2024
Summary: We will not investigate this complaint about the outcome of a means test for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.
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Salford City Council (24 008 462)
Statement Closed after initial enquiries Drainage 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of water ingress into his property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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St Albans City Council (24 010 891)
Statement Closed after initial enquiries Parking and other penalties 30-Oct-2024
Summary: We will not investigate Mr X’s complaint about car parking charges. This is because there is not enough evidence of fault by the Council. Mr X clearly disagrees with the charges but it is not for us to say the Council must change them.
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Swindon Borough Council (24 011 277)
Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about the way the Council managed council tax payments and arrears. This is because there is insufficient evidence of fault by the Council.