Decision search
Your search has 51783 results
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East Sussex County Council (23 020 257)
Statement Not upheld Alternative provision 31-Oct-2024
Summary: Mrs X complained the Council refused to provide alternative provision for her child, who has not accessed full-time education since September 2023. We did not find fault in the Council’s decision-making.
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Lyndhurst Rest Home Limited (23 021 319)
Statement Upheld Residential care 31-Oct-2024
Summary: Mr F complained on behalf of his late father about the care provided at Lyndhurst Rest Home on the day he died. We found no fault in the care provided but there was fault with complaint handling for which the Care Provider has now apologised.
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Transport for London (24 001 451)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We cannot investigate Mr X’s complaint about two penalty charge notices issued by Transport for London. This is because Mr X has appealed against one of the penalty charge notices and had a right of appeal against the second which it would have been reasonable for him to use. Transport for London has agreed to refund his payments and Mr X confirms he has received £180 back from the authority. Transport for London is working with Mr X to locate the second refund and it is unlikely we could achieve anything more for Mr X.
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London Borough of Wandsworth (24 002 370)
Statement Upheld Homelessness 31-Oct-2024
Summary: Mr Y, a solicitor, complained on behalf of Ms X about the Council’s handling of her homeless application in 2022. We find the Council at fault, which resulted in Ms X signing a tenancy she could not afford. The Council has apologised, made a suitable payment to Ms X, and provided her with a direct offer of social housing, which is satisfactory to remedy the injustice caused.
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Erewash Borough Council (24 003 163)
Statement Not upheld Disabled facilities grants 31-Oct-2024
Summary: Miss B complains about how the Borough Council supervised disabled adaptations to her home. There was no fault by the Borough Council or its agents acting on its behalf. The Borough Council acted quickly to make sure the gas leak was fixed. It met its building control duties, and the County Council, acting on its behalf, made sure that defective drainage was rectified.
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Lancashire County Council (24 008 893)
Statement Closed after initial enquiries Other 31-Oct-2024
Summary: We cannot investigate Miss X’s complaint about a school’s actions. We will not investigate the Council’s response to her child being out of school as the alleged fault and injustice is not significant enough to justify an investigation.
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West Northamptonshire Council (24 008 991)
Statement Closed after initial enquiries Council tax 31-Oct-2024
Summary: We will not investigate this complaint about the Council’s treatment of the complainant in relation to council tax arrears. This is because there is insufficient evidence of fault by the Council.
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London Borough of Southwark (24 008 447)
Statement Closed after initial enquiries Allocations 31-Oct-2024
Summary: We will not investigate Ms X’s complaint about not being successful bidding on the Council’s housing register or its decision to arrange alternative temporary accommodation when she was evicted from her previous temporary accommodation. This is because there is insufficient evidence of fault to warrant our involvement.
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London Borough of Tower Hamlets (24 008 480)
Statement Closed after initial enquiries Allocations 31-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to award medical priority in 2023. The Council has since awarded and backdated medical priority, so it is unlikely that further investigation would lead to a different outcome.
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Leeds City Council (24 008 498)
Statement Closed after initial enquiries Charging 31-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to seek to recover care costs from him and its decision that he had deprived himself of assets. This is because there is insufficient evidence of fault.