Decision search
Your search has 51594 results
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London Borough of Waltham Forest (24 001 031)
Statement Not upheld Homelessness 02-Dec-2024
Summary: Miss Y complained the Council mishandled her housing application and offered her unsuitable accommodation. Miss Y said the Council’s actions have been draining, upsetting and stressful. We have found no fault in the Council’s actions.
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London Borough of Croydon (24 004 454)
Statement Not upheld Council tax 02-Dec-2024
Summary: Mr X complains the Council has wrongly taken recovery action in relation to council tax for several properties his company manages. As a result they have incurred unnecessary additional charges and fees. We found there is no evidence of fault in the way the Council has issued bills or in the subsequent recovery action.
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Cambridgeshire County Council (24 006 196)
Statement Upheld Special educational needs 02-Dec-2024
Summary: Mrs X complained the Council delayed telling her it was going to amend her child’s Education, Health and Care Plan following an annual review and has still not sent her a final amended Education, Health and Care Plan. Mrs X said her child is not getting the support they need because of these delays. We found the Council at fault for not telling Mrs X the outcome of the annual review or issuing a final Education, Health and Care Plan within the statutory timescales. To remedy the injustice caused the Council agreed to apologise, make a payment to Mrs X for the distress caused and issue her child with a final Education, Health and Care Plan.
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London Borough of Redbridge (24 007 765)
Statement Not upheld School transport 02-Dec-2024
Summary: Ms X complains the Council wrongly decided not to provide her child with transport to school. She says the Council’s decision caused unnecessary distress and impacted her physical health. We find no fault with the Council’s decision-making.
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London Borough of Brent (24 009 346)
Statement Closed after initial enquiries Safeguarding 02-Dec-2024
Summary: We will not investigate this complaint about misinformation given to the hospital, and about the care support of a relative. Decisions around the relative’s care and the complainant’s status to be involved in the decision making are with the Court of Protection. The Information Commissioner’s Office is better placed to consider concerns of accuracy of personal data. So, there is no worthwhile outcome achievable from an Ombudsman investigation.
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Adur District Council (24 009 398)
Statement Closed after initial enquiries Allocations 02-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s lack of action to ensure her son, Mr Y, had a care package in place to enable him to accept a housing offer. This is because there is insufficient injustice to justify our involvement.
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North Lincolnshire Council (24 009 850)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Dec-2024
Summary: We will not investigate this complaint about the recovery of a housing benefit overpayment. Mr X used his right to appeal to the tribunal. We cannot look at matters already considered by a tribunal. As we are not investigating the core of the complaint, we will not consider closely related matters.
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Lancashire County Council (24 012 089)
Statement Closed after initial enquiries Special educational needs 02-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council failing to request a specific Occupational Therapy assessment as part of the Education, Health and Care Plan process. This is because it was reasonable for Miss X to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Liverpool City Council (24 008 492)
Statement Upheld Child protection 02-Dec-2024
Summary: Mr X complained the Council forced him to leave his home under duress and failed to follow correct Initial Child Protection Conference procedures. Mr X said the Councils actions have resulted in mental, physical and emotional harm to himself and his wife, and emotional and mental harm to his children. We have found the Council at fault for failing to provide Mr X with the necessary information ahead of the Initial Child Protection Conference and for not following its appeal and complaints procedures. The Council has agreed to apologise and make a symbolic payment to Mr X to remedy the injustice caused.
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London Borough of Islington (23 021 412)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Dec-2024
Summary: We will not investigate this complaint about the Council pursuing rent arrears for a tenancy which dates back to 2002. We have no jurisdiction to investigate complaints about social housing tenancies and rent accounts.