Decision search
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Southend-on-Sea City Council (24 010 571)
Statement Closed after initial enquiries Child protection 29-Nov-2024
Summary: We will not investigate Ms X’s complaint that the Council failed to communicate with her during its Supporting Families involvement with her children in early 2023. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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Essex County Council (24 013 281)
Statement Upheld Special educational needs 29-Nov-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Bexley (24 013 372)
Statement Closed after initial enquiries Parking and other penalties 29-Nov-2024
Summary: We will not investigate this complaint about a penalty charge notice as it was reasonable to expect the registered keeper of the vehicle to appeal it to London Tribunals.
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London Borough of Enfield (24 014 643)
Statement Closed after initial enquiries Land 29-Nov-2024
Summary: We cannot investigate Ms X’s complaint about land ownership. Ms X has appealed to the Tribunal about it which means we do not have the power to investigate.
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Transport for London (24 014 670)
Statement Closed after initial enquiries Traffic management 29-Nov-2024
Summary: We will not investigate Ms X’s complaint about Transport for London charging her for driving in the congestion charge outside chargeable hours. This is because the injustice claimed (£15) is not significant enough to warrant investigation.
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North Northamptonshire Council (24 015 254)
Statement Closed after initial enquiries Highway repair and maintenance 29-Nov-2024
Summary: We will not investigate Mr B’s complaint that his van was damaged due to the Council’s failure to repair a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Durham County Council (23 013 535)
Statement Closed after initial enquiries Councillor conduct and standards 29-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about a councillor because further investigation would not lead to a different outcome.
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Statement Upheld Domiciliary care 29-Nov-2024
Summary: Ms D says the Council’s care provider provided poor home care support for her mother. As a result, she says her mother was admitted to hospital several times. There was fault by the Council, causing Ms D distress and uncertainty. The Council has agreed a remedy.
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Surrey County Council (23 017 616)
Statement Upheld Special educational needs 29-Nov-2024
Summary: Miss X complained about delays in her son, Y’s, Education, Health and Care Plan annual review process. She also complained the Council did not ensure Y received any education and EHC Plan provision. Miss X said this distressed her and Y missed education and provision. There was fault in the way the Council did not ensure Y received education and plan provision, delayed the annual review process and record keeping was poor. This fault frustrated Ms X’s appeal rights and distressed her. Y missed education and plan provision. The Council has agreed to apologise, make a financial payment, provide guidance to staff and review its policy.
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West Sussex County Council (23 017 969)
Statement Upheld Direct payments 29-Nov-2024
Summary: There was fault in the way the Council reviewed and changed a care plan. This has caused uncertainty about what the outcome would have been had all relevant matters been considered. The Council will apologise, make a symbolic payment and make service improvements. The Council has also agreed to carry out a reassessment.