Decision search
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Sheffield City Council (25 027 836)
Statement Closed after initial enquiries Other 05-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a request for information. This is because the Information Commissioner’s Office is better placed to deal with the matter.
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Birmingham City Council (25 013 262)
Statement Upheld Building control 05-Jul-2026
Summary: Mr X complained the Council’s Building Control wrongly refuses to register valid building regulation notifications which are not submitted directly through a Competent Person Scheme. We found fault by the Council. This is because it has refused to store notifications in line with the Building Regulations 2010 and based its decision on scheme specific membership rules which was not for it to enforce. The Council agreed to apologise to Mr X and take action to enable his, and other installers, valid notifications to be stored in line with the Regulations.
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Worcestershire County Council (25 014 283)
Statement Upheld Assessment and care plan 05-Jul-2026
Summary: Mrs X complained the Council took almost two years to complete a re-assessment of her care needs. And that following the assessment her care hours have been wrongly reduced. Mrs X also complains the Council has asked her to return a backdated payment it made to address a shortfall in her personal budget. We found the delays in completing Mrs X’s assessment and in reviewing her personal budget and direct payments are fault. These faults have caused Mrs X avoidable distress, frustration and uncertainty. The Council will apologise and make a symbolic payment to Mrs X and will not seek to recover the backdated payment. It will also take action to improve its service.
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Kent County Council (25 014 482)
Statement Upheld School transport 05-Jul-2026
Summary: Miss X complained the Council delayed providing her son with suitable home to school transport. We find the Council was at fault for its delay in providing Miss X’s son with suitable transport. This caused Miss X frustration and upset, and her son missed education and specialist provision. The Council has agreed to make a payment to Miss X and implement a service improvement.
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Hampshire County Council (25 015 615)
Statement Closed after initial enquiries Special educational needs 05-Jul-2026
Summary: We cannot investigate this complaint about education provision and therapies as it cannot be separated from a Tribunal appeal.
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West Northamptonshire Council (25 015 876)
Statement Upheld Assessment and care plan 05-Jul-2026
Summary: Mr X complained the Council failed to ensure he had the required level of support in place when his Education, Health and Care (EHC) Plan ended in July 2025. We found the Council failed to carry out a timely review despite advance notice the EHC Plan was ending, failed to complete an annual review in 2024, communicated poorly throughout the process, and incorrectly refused to escalate his complaint while the matter remained unresolved. These faults caused Mr X significant injustice through missed support, distress, uncertainty, avoidable reliance on family members, and time and trouble pursuing the Council for updates and resolution. The Council has agreed to apologise, and make a payment to Mr X.
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London Borough of Southwark (25 015 950)
Statement Upheld Allocations 05-Jul-2026
Summary: Miss D says the Council failed to assess evidence she supplied to determine her housing need. I have found the Council at fault because it delayed assessing the evidence and caused Miss D avoidable distress. The Council has agreed to pay Miss D redress and apologise.
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Birmingham City Council (25 007 691)
Statement Upheld Assessment and care plan 05-Jul-2026
Summary: Mr X complained the Council failed to provide care and support and kept changing his social worker. He says this distressed him and stopped him moving home. The Council was at fault. It failed to review Mr X’s care and support plan and did not properly respond to complaints. The Council has agreed to apologise and make a financial payment.
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London Borough of Newham (25 008 005)
Statement Upheld Assessment and care plan 05-Jul-2026
Summary: Mr Z, on behalf of his niece, Ms X, complained that despite no change in her condition, the Council reduced her package of care from 69 to 51.5 hours per week. The Council followed the correct procedure to review Ms X’s care needs and then used its professional judgement to determine how to meet those needs. However, it delayed getting an occupational therapy assessment and implementing the recommendation to increase the hours to 53 per week. A suitable remedy for the distress and missed provision is agreed.
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London Borough of Barnet (25 009 476)
Statement Upheld Homelessness 05-Jul-2026
Summary: Ms X complained about heating and hot water at her temporary accommodation. We found fault by the Council through delay and poor complaint handling which meant Ms X paid for communal heating she did not receive and caused her avoidable inconvenience. The Council has agreed to apologise, reimburse some of the heating and hot water costs and make a symbolic payment to Ms X. The Council will also ensure tenants receive adequate information about communal heating systems.