Decision search
Your search has 59746 results
-
London Borough of Hackney (26 010 633)
Statement Closed after initial enquiries Safeguarding 20-Jul-2026
Summary: We cannot investigate this complaint about the Council’s response to a concern about a resident. The law does not allow us to consider actions the Council has taken as a social housing provider. Also, there is not enough evidence of fault in how the Council responded to a safeguarding report to justify investigating.
-
Stevenage Borough Council (26 010 701)
Statement Closed after initial enquiries Other 20-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s property. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
-
Kent County Council (26 010 835)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of his concerns about the condition of the highway where he lives. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair this highway.
-
Gloucestershire County Council (26 011 165)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about a claim for damage to his motor vehicle. This is because Mr X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent, and it is therefore reasonable to expect Mr X to seek a remedy in court.
-
Statement Upheld Assessment and care plan 19-Jul-2026
Summary: X complains about the Council’s failure to complete the support planning process after it assessed their eligible care and support needs in 2024. X also complains about misinformation the Council provided about how any support may be funded. We find fault because the Council delayed in completing the support plan and did not set out how it could meet X’s eligible needs. The Council has agreed to apologise, make a symbolic payment and contact X.
-
Newcastle upon Tyne City Council (25 014 085)
Statement Upheld Special educational needs 19-Jul-2026
Summary: Mrs B complained in respect of her daughter, C, that the Council failed to complete an Education, Health and Care needs assessment within the 20-week statutory time frame or ensure suitable education was provided during the period C was not attending school. We found fault in the actions of the Council. The Council has agreed to apologise to Mrs B and C, make a symbolic payment and improve its procedures for the future.
-
London Borough of Hackney (25 014 346)
Statement Upheld Assessment and care plan 19-Jul-2026
Summary: The Council was at fault in delaying in allocating a social worker for Mr X. This caused a delay in the Council’s reassessment of Mr X’s eligible care needs, and the assessment of his family members’ support needs. The Council also delayed in finding a supported living placement for Mr X, in arranging increased day centre provision for him in the interim, and in considering whether Mr X’s mother could be employed as his personal assistant. To remedy the injustice caused, the Council will apologise and make payments to the people affected. It will also explain how it has implemented the recommendation of a safeguarding enquiry into Mr X’s care.
-
Transport for London (25 015 218)
Statement Upheld Licensing 19-Jul-2026
Summary: Mr X complained that Transport for London (TfL) delayed processing his application for a private hire driver license. We found fault because TfL did not actively progress the application for several months, delayed identifying outstanding information, and failed to respond adequately to Mr X's requests for updates. These faults caused Mr X avoidable uncertainty, frustration, and unnecessary time and trouble pursuing the matter. We recommend for TfL to apologise and make a payment to Mr X.
-
Statement Upheld Special educational needs 19-Jul-2026
Summary: Mrs X complained the Council did not issue her child’s Education Health and Care Plan within statutory timescales. Mrs X says this caused her child to miss out on educational provision and caused her unnecessary distress and financial strain. We find the Council at fault which caused injustice. The Council will provide an apology and a financial remedy to Mrs X to remedy the injustice.
-
Birmingham City Council (25 015 952)
Statement Upheld Parking and other penalties 19-Jul-2026
Summary: Mrs X complained the Council delayed installing her dropped kerb. We find the Council was at fault for its delays in progressing Mrs X’s dropped kerb application and for its communication with her about the progress of the application. This caused Mrs X frustration and upset. The Council has agreed to make a payment to Mrs X to reflect her injustice.