Decision search
Your search has 59746 results
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Kent County Council (26 001 835)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a highway and its drainage, and its complaint responses. It is reasonable for Mr X to take the highways matter to court. It is reasonable for him to take any property damage claim to the Council’s insurer, then to the courts if required. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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Solihull Metropolitan Borough Council (26 008 673)
Statement Closed after initial enquiries Street furniture and lighting 20-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to act against the unauthorised placement of flags on public infrastructure. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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East Hampshire District Council (26 008 747)
Statement Closed after initial enquiries Enforcement 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to deal with a breach of a planning enforcement notice. The Council has confirmed it has an enforcement investigation ongoing. There is not enough evidence of fault by the Council to warrant an investigation by us.
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Leicestershire County Council (26 009 940)
Statement Closed after initial enquiries Special educational needs 20-Jul-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to carry out an Education, Health and Care Needs Assessment. This is because Mrs X has used her right to appeal to the First-Tier Tribunal (Special Educational Needs and Disability).
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London Borough of Haringey (26 010 038)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Surrey County Council (26 010 094)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Swale Borough Council (26 010 293)
Statement Closed after initial enquiries Parking and other penalties 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the Mr X to use the statutory representations and appeals procedure.
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Dudley Metropolitan Borough Council (26 010 301)
Statement Closed after initial enquiries Council tax 20-Jul-2026
Summary: We will not investigate Miss X’s complaint about Council Tax liability because there is a right of appeal to the Valuation Tribunal.
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London Borough of Newham (26 010 330)
Statement Closed after initial enquiries Parking and other penalties 20-Jul-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure.
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London Borough of Hounslow (26 010 335)
Statement Closed after initial enquiries Parking and other penalties 20-Jul-2026
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice for an alleged parking contravention. It would have been reasonable to expect Mr X to have used the statutory representations and appeals procedure.