Decision search
Your search has 54734 results
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London Borough of Croydon (24 010 656)
Statement Not upheld Safeguarding 25-Mar-2025
Summary: Mrs X complains about the safeguarding investigation relating to her daughter, Miss Y. She says Miss Y was not properly involved in the process, and the Section 42 enquiries did not lead to any accountability about what happened to Miss Y. Mrs X says the matter has caused significant distress to both her and Miss Y. We have found no fault in the actions of the Council.
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Liverpool City Council (24 006 013)
Statement Closed after initial enquiries Special educational needs 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about education support issues. We are unlikely to achieve significantly more than the Council has already offered.
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Southend-on-Sea City Council (24 007 529)
Statement Upheld Other 25-Mar-2025
Summary: Miss X complained the Council failed to take action to protect her child. She says this meant her and her child missed intervention and support. We find fault with the Council for failing to identify suitable remedies for Miss X during the statutory complaints process. The Council has agreed to pay a financial remedy to Miss X for distress.
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Coventry City Council (24 010 975)
Statement Not upheld School admissions 25-Mar-2025
Summary: Mrs X complained that the appeals panel failed to properly consider her school admissions appeal. We have not found the Council at fault.
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London Borough of Merton (24 010 994)
Statement Closed after initial enquiries Antisocial behaviour 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to reports of noise nuisance. This is because any investigation by us is unlikely to find fault in the Council’s actions.
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Coventry City Council (24 011 159)
Statement Not upheld School admissions 25-Mar-2025
Summary: Mrs X complained that the appeals panel failed to properly consider her school admissions appeal. We have not found the Council at fault.
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Devon County Council (24 011 848)
Statement Upheld Transition from childrens services 25-Mar-2025
Summary: Mrs X complained the Council delayed assessing her son’s adult care needs on his transition from children to adult care services. We find the Council was at fault as it significantly delayed completing an assessment of Mrs X’s son’s adult care needs. This caused avoidable distress and frustration, and Mrs X had to privately fund provision for her son. The Council has agreed to our recommendations to apologise to Mrs X and her son, make payments to them and implement service improvements.
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Lancashire County Council (24 015 964)
Statement Upheld Special educational needs 25-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out a review of a child’s Education Health and Care Plan. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Private housing 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of concerns she reported about disrepair in her privately rented property between 2012 and 2024. This is because some of her complaints are late and there are no good reasons to exercise discretion to consider the late complaints. In addition, there is insufficient evidence of fault.
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Wigan Metropolitan Borough Council (24 017 499)
Statement Closed after initial enquiries School exclusions 25-Mar-2025
Summary: We will not investigate this complaint about a school’s decision to exclude Miss X’s child because there is not enough evidence of fault in the appeal process. We cannot investigate other school actions and Miss X has not yet complained to the Council about any failure to provide the education set out in an Education Health and Care Plan.