Decision search
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Herefordshire Council (24 007 066)
Statement Upheld Noise 30-Mar-2025
Summary: Mr D complained the Council delayed investigating an alleged noise and light nuisance. Based on current evidence I have found the Council delayed investigating the case which meant Mr D had to wait longer than is reasonable for his case to progress. The Council will explain to the Ombudsman the actions taken to prevent a similar fault occurring.
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Durham County Council (24 007 103)
Statement Upheld Safeguarding 30-Mar-2025
Summary: Mr X complains the Council failed to arrange suitable support for him when he left hospital in April 2024, leaving him without the support he needed. The Council delayed in identifying the need to reassess Mr X’s needs, review his financial assessment with him, and review his risk management plan. These delays caused avoidable distress to Mr X, but he was left without the support he needed because he was not prepared to pay for it. The Council needs to apologise for the distress it caused and take action to improve its services.
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London Borough of Croydon (24 007 428)
Statement Upheld Domiciliary care 30-Mar-2025
Summary: Mr X complains about repeated failures by the Council’s care providers (Horizon Care & Welfare Association, Immaculate Healthcare Services Limited Croydon, Supreme Care Services Ltd and Abletrust Care) to support his grandmother, Mrs Y, between June 2023 and February 2024. There was fault in the care provided by Horizon Care & Welfare Association, Immaculate Healthcare Services Limited Croydon and Supreme Care Services Ltd which either caused harm to Mrs Y or put her at risk of harm. The Council also failed to involve Mrs Y in reviews of her needs. The Council needs to apologise to Mrs Y and make a symbolic payment to her for the distress caused. It also needs to take action to improve working practices.
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London Borough of Wandsworth (24 007 789)
Statement Closed after initial enquiries Direct payments 30-Mar-2025
Summary: We will not investigate Miss X’s complaint about the way the Council managed her transfer of care from another council and its management of her direct payment pre-paid card. This is because an investigation would not lead to any worthwhile outcomes.
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London Borough of Wandsworth (24 013 072)
Statement Closed after initial enquiries Assessment and care plan 30-Mar-2025
Summary: Ms B complained the Council recorded inaccurate information about her late brother, Mr C, when he was assessed under the Mental Health Act. Ms B also complained the Council shared this incorrect information with her, meaning she was not aware of the reasons he was admitted to hospital. Ms B said this caused her and Mr C’s family great distress and meant Mr C did not get the care and treatment he needed. We will not investigate Ms B’s complaint about the Council because it is unlikely we could add to the response she has already received from the Council.
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London Borough of Hackney (24 013 542)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about how the Council decided a licensing application for the sale of alcohol. This is because the complainant objected to the application having made relevant representations during this process, and therefore has a right of appeal to the magistrates’ court. We consider the complainant could reasonably exercise that appeal right if he disagrees with the Council’s decision. We therefore have no jurisdiction to investigate.
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London Borough of Southwark (24 014 603)
Statement Closed after initial enquiries Council tax 30-Mar-2025
Summary: We will not investigate this complaint that the Council charged the complainant too much council tax. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.
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Avery Homes Grove Park Limited (24 015 525)
Statement Closed after initial enquiries Residential care 30-Mar-2025
Summary: We will not investigate this complaint about the standards of care and level of service the complainant received while in residential care. This is because there is insufficient evidence of any actions by the Care Provider having causing the complainant to suffer a significant and personal injustice.
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Thanet District Council (24 015 930)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (23 016 151)
Statement Upheld Allocations 30-Mar-2025
Summary: Mr X complained on behalf of his brother Mr Y that the Council failed to respond properly to his reports about anti-social behaviour and harassment. He says the Council delayed an emergency transfer. There was delay by the Council causing Mr Y avoidable distress. The Council has agreed a financial remedy.