Decision search
Your search has 54735 results
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London Borough of Newham (24 021 008)
Statement Closed after initial enquiries Other 18-May-2025
Summary: We will not investigate this complaint about the Council’s advice to a potentially homeless tenant who is occupying Mr X’s private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Hounslow (24 021 016)
Statement Closed after initial enquiries Homelessness 18-May-2025
Summary: We will not investigate this complaint about the suitability of accommodation the Council offered to relieve Mrs X’s homelessness. Mrs X could reasonably have used her court appeal right.
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Wiltshire Council (24 021 168)
Statement Closed after initial enquiries Assessment and care plan 18-May-2025
Summary: We will not investigate this complaint about Mrs X’s needs not being met as a carer. This is because the Council have already agreed to a reassessment so an investigation would not lead to a different outcome.
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Transport for London (24 021 196)
Statement Closed after initial enquiries Parking and other penalties 18-May-2025
Summary: We will not investigate Mr X’s complaint about Transport for London’s handling of his representations against a penalty charge notice. This is because there is not enough evidence of fault to warrant an investigation.
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Sandwell Metropolitan Borough Council (24 021 240)
Statement Closed after initial enquiries Allocations 18-May-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register and disrepair in his home. This is because there is insufficient evidence of fault causing injustice and because we cannot investigate complaints of disrepair when the landlord is a council.
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Brighton & Hove City Council (25 000 563)
Statement Closed after initial enquiries Other 17-May-2025
Summary: We will not investigate this complaint about a data breach as this is a matter for the Information Commissioner's Office. The complainant’s allegation of misconduct in a public office is a matter for the police.
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Tameside Metropolitan Borough Council (24 022 094)
Statement Closed after initial enquiries School exclusions 16-May-2025
Summary: We will not investigate this complaint about the complainant’s daughter’s permanent exclusion from a school and her subsequent placement at a Pupil Referral Unit. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Kent County Council (24 021 285)
Statement Closed after initial enquiries School transport 16-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Camden (23 019 927)
Statement Not upheld Homelessness 15-May-2025
Summary: Mr X complained about delays in dealing with his homelessness application and the suitability of accommodation he was offered. We do not find fault with the process the Council followed when making its decisions.
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London Borough of Croydon (24 001 076)
Statement Upheld Homelessness 15-May-2025
Summary: Mr X complained the Council delayed processing his homeless application and it did not taken any action to help him in line with its duties. We find the Council was at fault for its delays in dealing with Mr X’s homeless application and its failure to provide him with interim accommodation. These faults caused Mr X frustration and distress, and he was deprived of suitable accommodation. The Council has agreed to our recommendations to apologise to Mr X and make payments to reflect his injustice.