Decision search
Your search has 54634 results
-
Nottinghamshire County Council (25 000 458)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s child protection actions. The complaint is late and there is no good reason to exercise discretion to investigate these matters now. It is also likely that at least some of the complaint concerns matters that were or could reasonably have been mentioned during court proceedings. We will not investigate those matters.
-
City of Doncaster Council (25 000 504)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025
Summary: We will not investigate this complaint about the Council not dealing with noise caused by vehicles passing over road defects near his property. There is not enough evidence of Council fault to warrant us investigating. Investigation would not achieve a different outcome.
-
Canterbury City Council (25 000 512)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jun-2025
Summary: We will not investigate this complaint about a Discretionary Housing Payment because there is insufficient evidence of fault by the Council.
-
Wirral Metropolitan Borough Council (25 000 595)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council did not offer support from children’s social care. This is because further investigation will not lead to a different outcome.
-
Birmingham City Council (25 004 615)
Statement Closed after initial enquiries Refuse and recycling 30-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect his household waste or the waste in his area. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.
-
London Borough of Enfield (25 004 829)
Statement Closed after initial enquiries School admissions 30-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
-
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate this complaint about the Council destroying Miss X’s documents because the Council have already investigated Miss X’s complaint and we cannot add to the Council’s investigation. Additionally, there is another body better placed to consider the data breach complaint.
-
West Berkshire Council (25 005 988)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Derby City Council (25 006 385)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate Mr B’s complaint about the Council removing his possessions from a garage he leased from the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
-
Agincare UK Limited (25 007 370)
Statement Not upheld Charging 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.