Decision search
Your search has 54045 results
-
Salford City Council (24 017 050)
Statement Upheld Homelessness 09-Jul-2025
Summary: Ms B complained that the Council had failed to take adequate care of her belongings when she went into temporary accommodation in November 2022. When she moved into permanent accommodation in July 2024, she discovered her belongings had been lost. We found the Council was at fault for not confirming the storage arrangements in writing and not responding to communication from Ms B. The Council has agreed to apologise and pay Ms B £500.
-
Brighter Bloom Healthcare Group Ltd (24 017 312)
Statement Not upheld Charging 09-Jul-2025
Summary: Dr X complained the Care Provider accepted Mr B without completing an assessment of his needs and charged Mr B for a two week stay when he only stayed for one day. We have discontinued our investigation as the Care Provider has ceased trading, and we cannot complete our investigation or seek a remedy.
-
London Borough of Merton (25 001 866)
Statement Closed after initial enquiries School admissions 09-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council allocated a school placement to a third party who she says fraudulently used her address when applying. This is because the complaint is late and there are no good reasons to exercise discretion.
-
London Borough of Ealing (24 002 012)
Statement Not upheld Disabled facilities grants 08-Jul-2025
Summary: Ms B complained that the Council had failed to rectify leak damage in her bathroom following works under a Disabled Facilities grant. We have not found fault with the Council’s actions.
-
Cheshire East Council (24 008 495)
Statement Upheld Special educational needs 08-Jul-2025
Summary: The Council was at fault for failing to secure the full special educational provision in Mrs X’s daughter, Y’s, Education, Health and Care (EHC) Plan. It was also at fault for delay in completing a review of Y’s EHC Plan. The faults caused Mrs X upset, frustration and uncertainty and meant Y missed out on some provision. To remedy their injustice, the Council will apologise to Mrs X and Y and pay Mrs X a total of £1000.
-
Birmingham City Council (24 009 158)
Statement Upheld Assessment and care plan 08-Jul-2025
Summary: Miss X complained that the Council failed to take steps to ensure Ms Y’s finances were managed. The Council was at fault for not putting an appointee in place for Ms Y, meaning she did not have access to funds while in residential care, however the Council has already remedied the injustice caused.
-
London Borough of Havering (24 010 150)
Statement Not upheld Enforcement 08-Jul-2025
Summary: Mr X complained about a Council planning decision for an extension on his neighbours, Y’s, land. Mr X said Y’s extension had not been built in accordance with the approved plans and the Council had delayed taking enforcement action. We have ended this investigation because Y submitted a retrospective planning application and it was unlikely to result in a finding of fault, a remedy for Mr X or any other meaningful outcome.
-
Shropshire Council (24 010 210)
Statement Closed after initial enquiries Enforcement 08-Jul-2025
Summary: We will not investigate this complaint about the work carried out by the Council in default of an Enforcement Notice. We are unlikely to find fault in the Council’s actions. Also, we cannot achieve the outcome the complainant is seeking.
-
London Borough of Croydon (24 012 254)
Statement Upheld Homelessness 08-Jul-2025
Summary: Ms X complained that the Council delayed in processing her Section 202 review request about the suitability of the temporary accommodation offered to her. Ms X says this caused her distress. Based on current evidence we have found fault in the Council’s actions but do not recommend a remedy.
-
Birmingham City Council (24 013 203)
Statement Upheld Alternative provision 08-Jul-2025
Summary: The Council was at fault in how it decided whether to arrange alternative education provision for Mrs X’s child, W. This caused Mrs X frustration, uncertainty and frustration and meant W missed out on two terms of provision. To remedy their injustice, the Council will pay Mrs X a total of £1350 and apologise to her. It will also issue a reminder and clarification to staff so the fault does not happen again.