Decision search
Your search has 52298 results
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Royal Borough of Kingston upon Thames (24 018 911)
Statement Closed after initial enquiries Council tax 19-Feb-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Stoke-on-Trent City Council (24 019 083)
Statement Closed after initial enquiries Leisure and culture 19-Feb-2025
Summary: We will not investigate this complaint about the Council’s response to a complaint about structures on an allotment plot. There is no significant injustice.
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Birmingham City Council (24 019 192)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate this complaint about the Council breaching Ms X’s personal data by sharing it with a third party. This is because there is no worthwhile outcome achievable by us investigating.
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Herefordshire Council (24 019 517)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council employee as the complainant is not personally impacted to a degree that would warrant our further action.
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Walsall Metropolitan Borough Council (24 019 600)
Statement Closed after initial enquiries Council tax 19-Feb-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is no significant injustice caused by the alleged Council fault.
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Kent County Council (23 015 248)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs B complained that the Council in respect of her son C’s special educational needs, had failed to reassess C’s needs, to issue amended Education, Health and Care Plans following two annual reviews, to provide alternative education while he was out of school, to progress a personal budget request or respond to her complaints about the matter in a timely or accurate way. We found the Council was at fault in all these areas. C has missed out on education for a significant period of time and Mrs B had been caused distress, frustration and financial hardship. The Council has agreed to make payments to Mrs B and C and to provide an update on improvements to its SEND service.
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Suffolk County Council (23 016 055)
Statement Closed after initial enquiries Special educational needs 18-Feb-2025
Summary: We will not investigate this complaint that the Council failed to ensure Ms X’s child’s Special Educational Needs (SEN) provision was met. This is because the Council has offered an appropriate remedy, so investigation would not lead to a different outcome. We cannot investigate actions by the school unrelated to the delivery of SEN provision.
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West Sussex County Council (23 020 019)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative education when they could not attend school, delayed issuing Y’s Education, Health and Care (EHC) Plan in line with statutory timescales and its communication with her was poor. The Council was at fault when it delayed issuing Y’s EHC Plan which caused Mrs X frustration and Y to miss educational provision, the Council will make a payment of £2,025 and a symbolic payment to Mrs X. The Council was also at fault for uncertainty caused by its failure to keep Y’s alternative provision under review. The Council will pay Mrs X a symbolic payment for the uncertainty this caused and for poor communication. It has already agreed to act to improve its services.
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North Lincolnshire Council (24 000 521)
Statement Upheld Charging 18-Feb-2025
Summary: Mr X complains the Council failed to deal properly with his late wife’s direct payments, by taking too long to audit them and then asking her estate to repay nearly £1,700. The Council failed to produce a detailed care and support plan in 2022. This resulted in a lack of clarity over what Mrs X’s direct payments could be used for. The Council needs to apologise, reduce its claim on Mrs X’s estate, pay Mr X for the distress caused and ensure officers improve their working practices.
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Royal Borough of Kensington & Chelsea (24 002 845)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Miss X complained that the Council failed to provide alternative education when her son was unable to attend school, that it delayed in completing the annual review process of her son’s Education, Health and Care Plan and the communication with her was poor. This meant that her son missed out on education, and she was caused avoidable distress and unnecessary legal costs. The Council had already found some fault, but the complainant was dissatisfied with the remedy offered for the injustice caused. The Council has agreed to make an increased symbolic payment for the lost education.