Decision search
Your search has 55415 results
-
London Borough of Lambeth (24 021 802)
Statement Upheld Homelessness 02-Feb-2026
Summary: We found fault on the complaint against the Council sent by Mr Y on behalf of his son, Mr Z, when dealing with his homeless application. It failed to properly consider whether it owed a duty to provide interim accommodation, delayed reaching a decision about whether it owed him a main housing duty, wrongly referred him to a housing provider, and missed a timescale under its own complaints procedure. The Council agreed to send Mr Z an apology, pay him £600, and review its processes. These actions remedy the injustice caused.
-
Hampshire County Council (25 001 414)
Statement Upheld Special educational needs 02-Feb-2026
Summary: Mrs X complained the Council did not review her child’s Education Health and Care Plan in line with statutory timescales. She also complained the Council did not provide her child with alternative provision. She says this impacted her child’s education and impacted her emotional wellbeing. We find no fault with the Council’s decision-making regarding alternative provision. We do find the Council at fault for not meeting statutory timescale which caused injustice. We are satisfied the Council’s actions have remedied the injustice caused.
-
London Borough of Barnet (25 002 306)
Statement Upheld Assessment and care plan 02-Feb-2026
Summary: Miss X complained the Council failed to provide information about the amount payable for her father’s care fees and delayed completing a financial assessment and in requesting payments. We have found the Council at fault in the delay in providing the outcome of a financial assessment and failures in communication. This meant Miss X received a large, backdated bill for care fees which caused her distress. The Council agreed to apologise, agree an affordable repayment plan and make a symbolic payment to Miss X.
-
North Northamptonshire Council (25 002 888)
Statement Not upheld Special educational needs 02-Feb-2026
Summary: Miss X complained the Council did not provide suitable education for her child. She says this impacted their education and emotional wellbeing and caused her financial strain. We find no fault with the Council.
-
Lewes District Council (25 004 570)
Statement Upheld Other 02-Feb-2026
Summary: There was fault by the Council in this complaint about pest control, because it drew an unsafe conclusion on the basis of the evidence it had gathered, failed to visit the complainant despite agreeing to do so, and inadvertently implied it had found a statutory nuisance when it had not. The Council has agreed to apologise and offer a financial remedy to the complainant, contact him now to arrange a visit to his property, and reassess the evidence it gathered during its investigation.
-
Leeds City Council (25 004 599)
Statement Upheld Traffic management 02-Feb-2026
Summary: There was no fault in the way the Council approved a Traffic Regulation Order to implement parking restrictions in Ms X’s street. There was poor communication and complaint handling which caused avoidable frustration and time and trouble complaining. The Council will apologise and make a symbolic payment.
-
Herefordshire Council (25 005 183)
Statement Closed after initial enquiries Council tax 02-Feb-2026
Summary: We will not investigate this complaint about a Liability Order as this is a matter for the courts.
-
Staffordshire County Council (25 005 795)
Statement Upheld Special educational needs 02-Feb-2026
Summary: Mrs C complained about the delay in the Council completing an Education, Health and Care (EHC) needs assessment and issuing an EHC Plan for her daughter D. We found the Council delayed by nine months. This caused distress and inconvenience to Mrs C and D to miss out on essential educational support. The Council has agreed to apologise and make a symbolic payment to Mrs C and D.
-
Statement Not upheld Adoption 02-Feb-2026
Summary: We have ended our investigation into Miss X’s complaint about how Adopt South West (ASW) handled her application to access her adoption records. This is because ASW apologised to her and said it would make service improvements. Miss X has received her records and there is no further worthwhile outcome achievable by investigating further.
-
Birmingham City Council (25 007 625)
Statement Not upheld Noise 02-Feb-2026
Summary: Mr D says there were issues with the handling of initial noise reports to the Council. I have ended the investigation because there is not enough evidence of fault or injustice to warrant our further involvement.