Decision search
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Sefton Metropolitan Borough Council (25 016 691)
Statement Upheld Special educational needs 21-May-2026
Summary: Mrs X complained the Council failed to secure the special educational provision detailed in her son, Z’s, Education, Health and Care Plan. We find the Council at fault for failing to secure Z’s special educational provision between December 2023 and May 2024. This is fault which impacted Z’s access to education and caused distress, frustration and uncertainty for Z and Mrs X. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Worcestershire County Council (25 020 421)
Statement Closed after initial enquiries Special educational needs 21-May-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to deliver the provision outlined in her child’s Education, Health and Care plan. This is because Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Stockport Metropolitan Borough Council (25 025 896)
Statement Upheld Residential care 21-May-2026
Summary: Mr C complains on behalf of his partner, Mr D in relation to his care and support at a care home funded by the Council. Mr C said that faults in medication, lost property and staff attitude led to Mr D’s deterioration and distress for Mr C. We will not investigate this complaint as the care home has admitted fault and taken action to prevent it happening again.
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Manchester City Council (25 027 022)
Statement Closed after initial enquiries Parking and other penalties 21-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. This is because it was reasonable for Miss X to use the appeals procedure.
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London Borough of Hounslow (25 027 478)
Statement Closed after initial enquiries Transport 21-May-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Freedom Pass and Blue Badge applications. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating. Also, further investigation would not lead to a different outcome.
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London Borough of Enfield (25 027 591)
Statement Closed after initial enquiries Parking and other penalties 21-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention because it is reasonable to expect Mr Y to use the statutory representations and appeals procedure.
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Kirklees Metropolitan Borough Council (25 027 920)
Statement Closed after initial enquiries Other 21-May-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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North Northamptonshire Council (25 028 910)
Statement Closed after initial enquiries Other 21-May-2026
Summary: We will not investigate this complaint alleging the Council lost Miss X’s property. This is because it is reasonable to expect Miss X to take her claim for lost possessions to court. We also would not investigate her concerns about the Council not responding to her complaint or her requests for information. This is because we do not look at complaints handling when we are not looking at the underlying matter. And the Information Commissioner is better placed to look at Miss X’s concerns about missing information.
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Dudley Metropolitan Borough Council (25 029 156)
Statement Closed after initial enquiries Other 21-May-2026
Summary: We will not investigate this complaint about issues arising from fence damage. This is because it is reasonable to expect Ms X to go to court. We also will not investigate Ms X’s concerns about the adequacy of the Council’s responses as it would not be proportionate when we are not considering the underlying issues.
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Transport for London (25 030 280)
Statement Closed after initial enquiries Parking and other penalties 21-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because further investigation would not achieve anything more.