Decision search
Your search has 55559 results
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London Borough of Harrow (25 003 084)
Statement Closed after initial enquiries Enforcement 05-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against his neighbour for a breach of planning control. Also for its decision that there is no statutory nuisance at his neighbour’s property. We have not seen enough evidence of fault in the way the Council came to these decisions. Also it is reasonable to expect Mr X to make a claim on the Council’s insurance or in court if he believes the Council is responsible for allowing criminal damage to his property. Finally, we cannot achieve the outcome Mr X is seeking.
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London Borough of Lambeth (25 004 116)
Statement Upheld Refuse and recycling 05-Feb-2026
Summary: Ms X complained the Council regularly missed bin collections after it approved a request to move a bin store area for the flats she lives in. The Council was at fault for not telling the residents there was a ten-metre limit for the crew to move the bins and for missing collections. This caused Ms X uncertainty, frustration and time and trouble. The Council has agreed to apologise and make a payment to Ms X.
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North Yorkshire Council (25 004 640)
Statement Upheld Assessment and care plan 05-Feb-2026
Summary: We have found fault in the Council’s actions. The Council failed to provide a contingency care plan for Mr D, there was poor communication and there were delays in providing support. The Council has agreed to apologise, pay a symbolic sum, review Mr D’s care plan and carry out a service improvement.
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Slough Borough Council (25 004 713)
Statement Not upheld Homelessness 05-Feb-2026
Summary: The Council acted appropriately regarding Mrs X’s disrepair concerns at her temporary accommodation, and it was not at fault. The Council delayed responding in writing to Mrs X’s stage one disrepair complaint which was fault but did not cause Mrs X a significant injustice.
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North Northamptonshire Council (25 004 752)
Statement Upheld Homelessness 05-Feb-2026
Summary: Miss C complained that the Council had failed to ensure repairs in her temporary accommodation were completed within a reasonable period. We accept the housing provider delayed in completing some of the repairs but we found its offer of £150 was a reasonable way of resolving the complaint.
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Lincolnshire County Council (25 005 408)
Statement Closed after initial enquiries Highway repair and maintenance 05-Feb-2026
Summary: We will not investigate Mrs X’s complaint about how the Council cut back a hedge at her property. This is because it is reasonable for Mrs X to pursue this matter at court, should the Council’s insurers deny her claim for compensation.
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Pepperhall Limited (25 006 230)
Statement Not upheld Charging 05-Feb-2026
Summary: Mrs X complained that Valley Court Care Home wrongly charged for 1:1 care for Mr X. She complains that although they were told Mr X required 1:1 care, the Care Home did not tell them Mr X would be responsible for the cost of this additional care. We found the Care Home’s failure to clearly set out the arrangements for the 1:1 care in writing before the care commenced was fault. However, we do not consider this fault caused Mrs X or Ms Y an injustice.
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London Borough of Sutton (25 008 669)
Statement Closed after initial enquiries Allocations 05-Feb-2026
Summary: We will not investigate Miss X’s complaint about housing allocation. This is because Miss X has accepted a home offered by the Council and an investigation by the Ombudsman would not lead to a different outcome.
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London Borough of Bromley (25 009 747)
Statement Closed after initial enquiries Council tax support 05-Feb-2026
Summary: We cannot investigate Mr X’s complaint about a Housing Benefit overpayment decision and council tax discount. This is because he has already appealed to a tribunal about the overpayment, and he can appeal to the Valuation Tribunal about the council tax discount. There is also not enough evidence of fault or significant injustice to warrant investigating the remaining matters separately.
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Exeter City Council (25 011 098)
Statement Closed after initial enquiries Allocations 05-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of a housing application because there is not enough evidence of fault to warrant further investigation and there is nothing more we could achieve for Mr X.