Decision search
Your search has 53740 results
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London Borough of Richmond upon Thames (25 004 584)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application and potential homelessness in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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London Borough of Redbridge (25 004 586)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed completing the annual review of her son’s Education Health and Care Plan. It also missed the phased transfer deadline. The Council has agreed to provide a proportionate remedy to Mrs X.
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London Borough of Hillingdon (25 004 767)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council misleading him into making a planning application it will not support. We have not seen enough evidence of fault in the Council’s actions. Also, we will not investigate his complaint about delay and failure to provide information. It is reasonable to expect Mr X to complain to the Information Commissioner’s Officer on this point.
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Dover District Council (25 004 862)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2022 and 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Transport for London (25 005 394)
Statement Upheld Traffic management 18-Sep-2025
Summary:Mr X complained about the way Transport for London (TfL) handled his application to its vehicle scrappage scheme. He says they wrongly rejected his applications of June and September 2024 and delayed responding to his complaints. Mr X says this caused him financial losses along with avoidable stress and uncertainty.
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London Borough of Enfield (25 005 554)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not investigate Mrs Y’s complaint about the suitability of temporary accommodation arranged by the Council over a ten-year period and the removal of her ability to bid on properties in 2020. This is because the complaint is late. There is no evidence to suggest that Mrs Y could not have complained to us sooner.
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Statement Upheld Council tax 18-Sep-2025
Summary: We will not investigate this complaint about a council tax reminder sent to Mr X in error. This is because the Council has already provided a satisfactory remedy.
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East Sussex County Council (25 007 800)
Statement Upheld Transport 18-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s application for a Blue Badge. This is because the Council will offer the complainant a face-to-face mobility assessment.
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Durham County Council (25 008 000)
Statement Closed after initial enquiries Councillor conduct and standards 18-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Uttlesford District Council (25 008 122)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a complaint about a Town Council. This is because we have no jurisdiction to investigate the actions of town councils so cannot achieve the outcome Mr X seeks.