Decision search
Your search has 54045 results
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Manchester City Council (25 009 791)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the issuing of a Fixed Penalty Notice (FPN). She can defend the matter in court if she considers there is fault in the issuing of the FPN and wants to challenge it.
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Epsom & Ewell Borough Council (25 010 582)
Statement Closed after initial enquiries Planning applications 30-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Sandwell Metropolitan Borough Council (25 011 019)
Statement Closed after initial enquiries Assessment and care plan 30-Oct-2025
Summary: We will not investigate this complaint about adult social care. We have previously considered some issues and will not consider the same issues again. For the issues we would consider there is not a significant enough injustice to justify our involvement.
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Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to provide free garden waste removal. This is because the injustice is not significant enough to warrant an investigation.
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Warwickshire County Council (25 012 790)
Statement Closed after initial enquiries Highway repair and maintenance 30-Oct-2025
Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Newham (25 012 981)
Statement Closed after initial enquiries Parking and other penalties 30-Oct-2025
Summary: We will not investigate this complaint about moving traffic Penalty Charge Notices. It is reasonable for Mr X to submit a statutory declaration to the Traffic Enforcement Centre, and if successful, to then use his statutory right of appeal to London Tribunals.
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Dudley Metropolitan Borough Council (25 013 756)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to increase the rental charge for garages in its area. This is because there is insufficient evidence of fault.
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West Berkshire Council (25 016 182)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We cannot investigate Mrs B’s complaint about the Council’s decision to move to three weekly general waste collections. This is because the issue affects all or most residents in the Council’s area.
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London Borough of Richmond upon Thames (25 016 706)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.
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Manchester City Council (24 017 890)
Statement Upheld Looked after children 29-Oct-2025
Summary: Mr X complained using the children’s statutory procedure about support he received as a care leaver. The Council frustrated his right to a stage three independent panel under the procedure and failed to consider related issues covered by other complaints procedures such as adult social care. In recognition of the frustration and uncertainty caused, the Council has agreed to apologise, carry out a stage three independent panel in line with the relevant guidance and take action to prevent recurrence of this fault in future.