Decision search
Your search has 53111 results
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London Borough of Haringey (24 016 821)
Statement Upheld Assessment and care plan 03-Aug-2025
Summary: Ms X complained the Council failed to properly assess her care needs and to provide support to meet those needs. The Council was at fault. It has failed to assess Ms X’s needs and its communication with Ms X was poor. It has agreed to apologise and make a payment to Ms X to acknowledge the frustration and uncertainty caused and to reassess her care needs
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London Borough of Harrow (24 017 004)
Statement Closed after initial enquiries Antisocial behaviour 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about antisocial behaviour and environmental concerns in his area. Part of the complaint is late. There is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.
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Milton Keynes Council (24 017 157)
Statement Closed after initial enquiries Trees 03-Aug-2025
Summary: We will not investigate this complaint about the Council not taking enough action to control the growth of highway trees and their alleged effect on the complainant’s home and a nearby footway. We have no power to investigate a decision when there is not enough evidence it was affected by procedural fault, and we could not achieve more than the Council has already done or offered. It would also be reasonable for the complainant to take any unresolved dispute about the Council’s common law duties or evidence about the effect of the trees to court as they are not matters of administration for the Ombudsman to consider.
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Shropshire Council (24 017 961)
Statement Upheld Charging 03-Aug-2025
Summary: Mr X complained the Council is chasing him for a balance owed for his late father’s care home fees. Mr X says his late father’s care home owes him a balance of a similar amount because of duplicated fees. The Council failed to ensure suitable correspondence was sent to Mr X about who to pay care home fees to following it taking over funding for his father’s care. The Council agreed to reclaim any balance owed from the care home as the credit owed to Mr X’s father’s estate by the care home exceeds the balance owed by Mr X’s father to the Council. The Council also agreed to refund any payments Mr X made in 2025 to the Council as part of the repayment arrangement.
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Worthing Borough Council (24 019 283)
Statement Closed after initial enquiries Building control 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s report of possible breaches of building regulations and delay in responding to his complaint. While the Council’s lack of response and failure to follow the complaint procedure is fault, we consider an investigation will not lead to a worthwhile outcome.
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London Borough of Enfield (24 020 675)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to reject Miss X’s Right to Buy application. It is reasonable for Miss X to apply to the courts for a determination of the Council’s actions.
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London Borough of Tower Hamlets (24 021 577)
Statement Closed after initial enquiries Local welfare payments 03-Aug-2025
Summary: We will not investigate this complaint about the administration of a discretionary grant. This is because there is not enough evidence of the Council causing the complainant significant enough injustice to warrant it, and it would be reasonable to pursue any discrimination claim in court.
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London Borough of Tower Hamlets (24 022 026)
Statement Closed after initial enquiries Councillor conduct and standards 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of a complaint about councillors’ conduct. This is because there is not enough evidence of its or the councillors’ actions causing the complainant specific significant injustice which warrants investigation.
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Cheshire West & Chester Council (25 000 747)
Statement Closed after initial enquiries Charging 03-Aug-2025
Summary: We will not investigate Miss X’s complaint about her mother being charged for respite care at a care home. This is because there is insufficient evidence of fault.
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Staffordshire County Council (25 000 808)
Statement Upheld Other 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about delay in the Council’s handling of his complaint under the statutory children complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.