Decision search
Your search has 55559 results
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Hampshire County Council (24 019 604)
Statement Upheld School transport 07-Feb-2026
Summary: Mrs X complained about the way the Council considered her request for school transport assistance, delay in making an agreed back payment, and communication issues. We find the Council at fault for delay, causing uncertainty and frustration for Mrs X. However, we find the Council has already taken suitable action to address the injustice.
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Birmingham City Council (25 011 577)
Statement Closed after initial enquiries Homelessness 07-Feb-2026
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its homelessness duty. Miss X has submitted a statutory suitability review and she will have further appeal rights to the courts once it is determined.
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Royal Borough of Windsor and Maidenhead Council (25 012 644)
Statement Closed after initial enquiries Homelessness 07-Feb-2026
Summary: We will not investigate this complaint about the Council duty. It was reasonable for Miss X to appeal a suitability review outcome to the County Court. It was reasonable for her to ask for a review of the permanent final offer of accommodation and the decision to discharge the homelessness duty and end her temporary accommodation.
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East Sussex County Council (25 016 676)
Statement Closed after initial enquiries Special educational needs 07-Feb-2026
Summary: We will not investigate Mrs X’s complaint about how the Council handled an Education, Health and Care Needs Assessment for her child. This is because it is reasonable for Mrs X to use her right of appeal to a tribunal.
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Wealden District Council (24 020 373)
Statement Closed after initial enquiries Enforcement 06-Feb-2026
Summary: We will not investigate this complaint about the way the Council considered reports of breaches of planning control. We have not seen enough evidence of fault in the way the Council considered the reports to justify an investigation.
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West Sussex County Council (24 021 739)
Statement Upheld Assessment and care plan 06-Feb-2026
Summary: Mrs X complained about delays in the Council’s actions related to her son, Mr Y’s, adult social care assessment. We found fault because the Council took too long to begin and progress with the assessment process. This caused avoidable distress, frustration and uncertainty for Mrs X and meant Mr Y’s assessment remained incomplete. To remedy the injustice caused, the Council will apologise to Mrs X, complete the care planning process and make a payment to her. It will make a payment to Mr Y if it assesses this is due to him.
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London Borough of Enfield (24 022 243)
Statement Closed after initial enquiries Allocations 06-Feb-2026
Summary: We will not investigate this complaint about how the Council considered Miss X’s housing application and reports of unsafe conditions in her private rented accommodation. There is not enough evidence of fault to justify investigating.
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Priory CC130 Limited aka Care Concern Limited (24 023 260)
Statement Upheld Charging 06-Feb-2026
Summary: Mrs Y complains the Care Provider did not deduct Funded Nursing Care (FNC) contribution payments from her father’s care home fees. During our investigation, we established the Care Provider had not received these payments. We found the Care Provider at fault for ambiguity in its contract about FNC payments and for Mrs Y’s time and trouble to get clarity on the payment situation with this investigation, causing frustration. The Care Provider has agreed to apologise, pay a symbolic payment to Mrs Y and arrange a meeting to make a decision about her father’s care and fees going forward. It has also agreed to review and update its contract about how it treats FNC payments.
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Statement Upheld Special educational needs 06-Feb-2026
Summary: Mrs X complains the Council delayed issuing her child’s EHC Plan and failed to provide suitable education for her child. She says this impacted her child’s education and emotional wellbeing and caused her avoidable uncertainty. We find fault with the Council which caused injustice. The Council has agreed to apologise to Mrs X and her child.
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Leicester City Council (25 001 873)
Statement Upheld Allocations 06-Feb-2026
Summary: Mr C complains the Council refused his application for an extra bedroom in its assessment of his housing need. He also complains the Council did not act on his request for a review of its decision. We find the Council’s records do not show it considered whether Mr C’s circumstances were reasons why it should make an exception to its policy, which was fault. The Council has agreed to our recommendation that it consider whether there are reasons to make an exception and contact Mr C with its decision.