Decision search
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Wirral Metropolitan Borough Council (23 017 549)
Statement Upheld Friends and family carers 11-May-2025
Summary: Mr and Mrs X complained the Council failed to respond to their contacts about caring for young family members when they were taken into care. They also complained about contact arrangements. We found there was some fault in communication and responsiveness. This caused upset and frustration. However, it did not lead to the children being placed with foster carers when this would not have otherwise been the case.
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Hampshire County Council (24 006 219)
Statement Upheld Special educational needs 11-May-2025
Summary: Mrs X complained the Council delayed issuing an education, health and care plan, did not get or consider important information, failed to provide alternative education, and handled her complaint poorly. She said this caused distress and anxiety, and meant her child lost out on education. We find the Council at fault and this caused injustice. The Council has agreed to apologise, make a payment to Mrs X, and improve its service.
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Central Bedfordshire Council (24 019 618)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions as the assessment and tests he wanted could have been ordered by a Court during the proceedings he was involved in.
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London Borough of Hillingdon (24 019 897)
Statement Closed after initial enquiries Domiciliary care 11-May-2025
Summary: We will not investigate Miss X’s complaint about her relative's care. This is because the complaint is late and there are no good reasons to exercise our discretion and investigate.
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North Yorkshire Council (24 019 926)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Miss X’s complaint about the Council cutting the payments she received as a shared lives carer without telling her the reasons why. This is because the faults accepted did not cause any significant injustice. In addition, we are not likely to find fault as the Council is paying in line with its scheme.
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London Borough of Hackney (24 020 003)
Statement Closed after initial enquiries Homelessness 11-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s ending of its homelessness duty to Mr X in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Leeds City Council (24 020 302)
Statement Closed after initial enquiries Safeguarding 11-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to fully investigate safeguarding concerns about a relative. This is because the injustice is not sufficient to warrant an investigation, and we would not achieve significantly more than the Council has already suggested.
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Berkley Care Blenheim Limited (24 020 518)
Statement Closed after initial enquiries Residential care 11-May-2025
Summary: We will not investigate Mr X’s complaint about the late Mrs X’s respite stay at a care home in 2024 and it not allowing them to comment on an external report. It is unlikely investigation by us could add to the care provider and safeguarding investigations nor reach a different outcome. We cannot now remedy any injustice to Mrs X, and the personal injustice caused to Mr X by the matters complained of is not sufficiently significant to warrant us investigating.
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Barchester Healthcare Homes Limited (24 020 592)
Statement Closed after initial enquiries Residential care 11-May-2025
Summary: We will not investigate this complaint about adult social care during a short respite break at a care home. The Care Provider accepted some fault, apologised, offered £200, and gave staff training to improve future service. We are satisfied with its actions in response to the complaint, and it is unlikely we would achieve anything further.
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Bournemouth, Christchurch and Poole Council (24 020 701)
Statement Closed after initial enquiries Building control 11-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council.