Decision search
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Surrey County Council (25 007 715)
Statement Closed after initial enquiries Special educational needs 01-Nov-2025
Summary: We will not investigate this complaint that the Council has been at fault in the process of assessing the complainant’s child’s education, health and care needs, and in failing to secure provision to meet those needs. The complaint concerns matters about which the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) Tribunal, could have used her right to appeal, or are not separable from such matters.
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Staffordshire County Council (24 018 807)
Statement Upheld Special educational needs 31-Oct-2025
Summary: Miss X complained about delays in completing an Education, Health and Care needs assessment for Y. The Council was at fault for delays causing frustration and uncertainty and meaning Miss X incurred the cost of a privately commissioned report. The Council has agreed to apologise, reimburse Miss X for the costs incurred and make a payment to recognise the injustice.
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Staffordshire County Council (24 018 849)
Statement Upheld Special educational needs 31-Oct-2025
Summary: We uphold the complaint. The Council delayed reviewing an Education, Health and Care Plan. And it did not check on the delivery of the contents of the Education, Health and Care Plan after the child stopped attending school. This creates some uncertainty about whether the child might have received more education but for the fault. It also delayed the parent’s appeal rights. The Council has agreed to our recommendations to provide a remedy for the distress these faults led to.
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Derbyshire County Council (24 019 115)
Statement Upheld Special educational needs 31-Oct-2025
Summary: The Council delayed issuing Mrs X’s child, Z’s, amended Education, Health and Care (EHC) Plan and failed to secure elements of the provision in the Plan between May 2024 and April 2025. This meant Z missed two and a half terms of provision and caused Mrs X uncertainty and time and trouble as she chased the Council to secure the provision in Z’s Plan. The Council has agreed to apologise, make a payment to Mrs X and review how it satisfies itself it has secured the provision in EHC Plans.
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Derbyshire County Council (24 019 116)
Statement Upheld Special educational needs 31-Oct-2025
Summary: The Council failed to secure elements of the provision in Mrs X’s child, Y’s, Education, Health and Care (EHC) Plan between October 2024 and April 2025. This meant Y missed out on a term and a half of provision and caused Mrs X uncertainty and time and trouble as she chased the Council to secure the provision in Y’s Plan. The Council should apologise, make a payment to Mrs X and review how it satisfies itself it has secured the provision in EHC Plans.
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London Borough of Enfield (24 020 749)
Statement Not upheld Homelessness 31-Oct-2025
Summary: Ms X complained that the Council did not act in good time when she was homeless. There was no fault by the Council. It considered its duties properly, and it helped her find accommodation during the relief duty period. There was no significant or avoidable delay by the Council.
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Surrey County Council (24 021 073)
Statement Upheld Special educational needs 31-Oct-2025
Summary: Mrs X complained about how the Council assessed Y’s Education, Health and Care needs and how it made alternative provision available to him while he was out of school. The Council was at fault for delays in securing alternative provision for Y, meaning he did not receive the education he was entitled to and causing frustration to Mrs X. The Council has agreed to apologise and make a payment to reflect the injustice.
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London Borough of Islington (24 021 231)
Statement Upheld Homelessness 31-Oct-2025
Summary: Ms C complained the Council had wrongly refused her access to its housing register, communicated poorly, and failed to provide her suitable accommodation which met her needs since Autumn 2023. We found fault by the Council for communicating poorly and its delayed complaints handling. It has also failed to arrange suitable accommodation for Ms C since January 2025. There was no fault in the Council’s decision to refuse her on its housing register. The Council should apologise and make payment to Ms C to acknowledge the injustice its faults caused, and continues to cause her. We also made service improvement recommendations to address the faults identified.
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Essex County Council (24 022 393)
Statement Upheld Parking and other penalties 31-Oct-2025
Summary: Mr X complained the Council had not given fair or full consideration to his application to have a dropped kerb outside his property which led to the application being rejected. We found the Council should provide further justification for its decision, remind staff to clearly communicate decision reasons and apologise to Mr X for the distress caused.
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London Borough of Lewisham (24 022 480)
Statement Upheld Homelessness 31-Oct-2025
Summary: We have not investigated a complaint about delay by the Council in addressing repair issues in a temporary accommodation property, because it is late. There was fault in the way the Council then carried out the repairs, but the Council is currently negotiating a settlement about new matters with the complainant’s solicitor, which means there is no value to further investigation by us. The Council was at fault because it signposted the complainant to the wrong Ombudsman scheme to pursue her complaint further. Although this did not cause her an injustice, the Council has agreed to ensure its staff understand which scheme to refer complainants to in future.