Decision search
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London Borough of Barking & Dagenham (25 005 873)
Statement Upheld Homelessness 26-May-2026
Summary: Miss W complained on behalf of her mother Mrs X about how the Council handled her request for homelessness assistance. We find no fault regarding her complaints the Council was rude, wrong to issue a warning notice, lacked fairness and empathy and did not make reasonable adjustments. We find the Council at fault for housing Mrs X and her family in unsuitable bed and breakfast accommodation that caused significant injustice. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Bath and North East Somerset Council (25 007 077)
Statement Upheld Direct payments 26-May-2026
Summary: Mr X complained the Council stopped Mr Z’s funding for activities. There was fault by the Council. It wrongly recorded Mr X and Mr Z agreed with the revised care and support plan and did not share a copy with Mr X. This was fault causing avoidable confusion. The Council will apologise and amend Mr Z’s care and support plan to record the areas of outstanding disagreement. It will also provide Mr X with a copy of the revised plan.
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Staffordshire County Council (25 007 222)
Statement Upheld Charging 26-May-2026
Summary: Mr X complained the Council failed to manage his mother, Ms Y’s, finances while she was in a nursing home and did not stop payments from her bank account. He says this distressed him and meant the Council wrongly charged him for Ms Y’s care costs after her death. The Council was at fault. It delayed making a deputyship referral and was late responding to Mr X’s complaint. This caused uncertainty and frustrated Mr X. The Council has agreed to apologise.
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Cumberland Council (25 007 438)
Statement Not upheld Assessment and care plan 26-May-2026
Summary: There was no fault by the Council in how it handled the care needs of Mrs X’s daughter. It regularly reviewed her care and support needs and it considered whether her mental capacity meant it should take action under rules that can see restrictions placed on a person’s liberty.
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Leeds City Council (25 008 641)
Statement Upheld Special educational needs 26-May-2026
Summary: The Council was at fault for the failure to review the Education, Health and Care (EHC) Plan for Ms X’s child, Y and its failure to provide the educational provision detailed in the Plan causing Y to miss out on education and therapy, and frustration for Ms X. Poor communication and complaint handling by the Council added to Ms X’s frustration. The Council has agreed to apologise and make a payment to recognise the missed provision, delay and frustration caused.
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London Borough of Hackney (25 009 600)
Statement Closed after initial enquiries Other 26-May-2026
Summary: We will not investigate this complaint about Mr X’s experience with the Council’s domestic abuse service. This is because there is not enough evidence of fault and we could not add to the Council’s investigation.
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North Northamptonshire Council (25 009 724)
Statement Upheld Alternative provision 26-May-2026
Summary: The Council delayed issuing Y’s final Education, Health and Care Plan following an annual review and there were faults in its communication with Ms X. The Council has agreed to apologise and make a payment to acknowledge the frustration and delayed right of appeal this caused. There was no fault in the way it reached the decision not to provide alternative provision when Y was out of school between April and September 2025.
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Wirral Metropolitan Borough Council (25 010 151)
Statement Upheld Homelessness 26-May-2026
Summary: Mr X complained the Council failed to comply with its statutory duties when it made him homeless due to disrepair in his flat. We find the Council at fault for a delay in accepting the main housing duty and for failing to complete a suitability review. The faults caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused to Mr X.
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Brighton & Hove City Council (25 010 506)
Statement Closed after initial enquiries Private housing 25-May-2026
Summary: We will not investigate Mr X’s complaint the Council did not effectively enforce housing disrepair. There is not sufficient evidence of fault to warrant an investigation.
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London Borough of Ealing (25 012 296)
Statement Upheld Homelessness 25-May-2026
Summary: Mr D says the Council has delayed responding to his statutory review request relating to his homelessness application. I have found fault by the Council. It has delayed by around 12 months. This meant Mr D was caused avoidable time and trouble chasing up the case and making a complaint. The Council has agreed to pay Mr D redress and has issued the review decision.