Decision search
Your search has 56704 results
-
Nottinghamshire County Council (24 017 207)
Statement Upheld Residential care 13-Apr-2026
Summary: There was fault in some actions of the commissioned care provider which caused injustice. There was also some fault in the Council’s record-keeping for which it has apologised, but which legitimately caused Ms A anxiety and it agrees to go further to recognise that. There is no substantive evidence the Council failed to investigate Ms A’s safeguarding concerns, although it gave less weight to them than she wished.
-
Kent County Council (24 019 314)
Statement Upheld Special educational needs 13-Apr-2026
Summary: The Council failed to follow the timescales in the code of practice following an annual review of an education, health and care plan, failed to put in place provision in section F and delayed responding to a complaint. That delayed Mrs X’s appeal rights, caused her distress and led to her son missing out on special educational needs provision. An apology, payment to Mrs X and introduction of a process for monitoring complaint responses is satisfactory remedy.
-
Derbyshire County Council (24 023 504)
Statement Upheld Special educational needs 13-Apr-2026
Summary: The Council was at fault for the delay in producing an Education, Health and Care (EHC) Plan for Mrs X’s child, Z. The Council also failed to consider its responsibilities to provide education for Z when it became aware they were not at school, this is fault. The Council has agreed to apologise and make a payment to recognise the distress, frustration and missed provision the faults caused.
-
Barnsley Metropolitan Borough Council (25 002 153)
Statement Closed after initial enquiries Child protection 13-Apr-2026
Summary: We will not investigate Mr X’s complaint that the Council shared incorrect information to the family court. This is mostly because we cannot investigate what happened in court. We also cannot achieve anything more for Mr X and his concerns about the handling of his personal data are better addressed with the Information Commissioner’s Office.
-
London Borough of Hillingdon (25 004 679)
Statement Upheld Homelessness 13-Apr-2026
Summary: The Housing Ombudsman Service (the HOS) finds maladministration by the Council in respect of its handling of Miss X’s reports of noise nuisance and antisocial behaviour. The Local Government & Social Care Ombudsman (LGSCO) finds the Council at fault for failing to consider whether Miss X’s circumstances meant there was reason to believe she was homeless. However, for the reasons set out in the statement, we do not find this fault caused Miss X an injustice. Both Ombudsmen find the Council at fault for a delay in completing a risk assessment. The Ombudsmen have not found the Council at fault for how it conducted its management transfer procedure. The Ombudsmen have made orders and recommendations to remedy the injustice to Miss X and to improve the Council’s services.
-
Stockport Metropolitan Borough Council (25 004 747)
Statement Not upheld Domiciliary care 13-Apr-2026
Summary: There is insufficient evidence that fault has caused injustice to Mr X. The falls protocol has been enacted when appropriate. There were some concerns about hospital transport but the care provider has worked to resolve those. The Council and care provider have provided evidence that staff are appropriately trained.
-
Westminster City Council (25 004 899)
Statement Upheld Allocations 13-Apr-2026
Summary: The Council accepted it failed to properly communicate with Miss X and Mr Y about the availability of parking at social housing it offered to Mr Y. This caused Mr Y uncertainty over parking at the property, but I cannot say it resulted in Mr Y accepting a property he would not have done. The Council has apologised and offered Mr Y a financial payment. I am satisfied with the Council’s actions.
-
London Borough of Ealing (25 012 834)
Statement Closed after initial enquiries Allocations 13-Apr-2026
Summary: We will not investigate Ms X’s complaint about a delay in carrying out the review of a housing register decision. The Council has apologised for the delay and further investigation would not lead to a different outcome.
-
North West Leicestershire District Council (25 013 257)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with a report of a breach of planning control. This is because the complaint is late and there is not enough evidence of fault to justify investigating.
-
Broxbourne Borough Council (25 013 430)
Statement Closed after initial enquiries Homelessness 13-Apr-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to issue a main housing duty to him. Mr X is currently engaged in an appeals process for which court proceedings have been issued. We cannot investigate a complaint when someone has gone to court about the same matter.