Decision search
Your search has 519 results
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Bristol City Council (22 016 097)
Statement Closed after initial enquiries Transport 28-Mar-2023
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Bristol City Council (22 006 597)
Statement Upheld Special educational needs 24-Mar-2023
Summary: Ms X complained the Council failed to deliver the provision as set out in her son, Mr D’s, Education, Health, and Care Plan. Ms X also said the Council failed to properly consider her direct payment application and failed to communicate properly with her. The Council was at fault for failing to provide Mr D with his entitled provision. This caused Mr D to miss out on his entitled provision and caused Ms X distress, frustration and put her to the time and trouble of complaining. We also find fault with the Council for failing to adhere to its complaint timetable, however we are satisfied the Council has already remedied any injustice. We do not find fault with how the Council considered Ms X’s application or review for direct payments or how it communicated with her. The Council has agreed to remedy the injustice caused.
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Bristol City Council (22 016 564)
Statement Closed after initial enquiries Other 24-Mar-2023
Summary: We will not investigate this complaint about delay in the statutory procedure for complaints about children’s services. This is because investigation could not ascertain the extent of any fault on the Council’s part.
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Bristol City Council (22 016 420)
Statement Upheld Special educational needs 22-Mar-2023
Summary: We will not investigate Miss X’s complaint about delays in the Education, Health, and Care needs assessment process. She says the Council delayed in issuing her child’s final EHC plan. This is because an investigation would not lead to a different outcome as the Council has already provided an appropriate remedy.
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Bristol City Council (22 016 201)
Statement Closed after initial enquiries Other 21-Mar-2023
Summary: We will not investigate this complaint about the Council’s temporary closure of a path and the traffic order process it used. There is insufficient evidence of fault which would warrant an investigation.
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Bristol City Council (22 017 158)
Statement Closed after initial enquiries Highway repair and maintenance 17-Mar-2023
Summary: We will not investigate this complaint about damage caused to Mr X’s car allegedly arising from the Council’s failure to repair a pothole. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.
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Bristol City Council (22 008 123)
Statement Upheld Alternative provision 17-Mar-2023
Summary: Ms X complained about the Council’s failure to provide her son, Child Y, with suitable education for over a year, including support for his special educational needs. She also complained about delay and how the Council managed the case. We have found the Council to be at fault. To remedy the injustice, the Council has agreed to apologise, make a payment to Ms X and review its practices.
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Bristol City Council (22 012 520)
Statement Not upheld Special educational needs 14-Mar-2023
Summary: Ms X complained the Council did not apply the correct legal test when it named two schools on an Education, Health and Care plan, with the parental choice named on the basis parents were responsible for transport costs. We have discontinued our investigation. Ms X has used a right of appeal to Tribunal about the same matter therefore the Ombudsman has no discretion to investigate.
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Bristol City Council (22 015 959)
Statement Closed after initial enquiries Enforcement 14-Mar-2023
Summary: We will not investigate this complaint about the Council’s delay in addressing a planning breach at a property next to Mr X’s home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Bristol City Council (22 016 282)
Statement Closed after initial enquiries Other 03-Mar-2023
Summary: We will not investigate this complaint about the Council’s lack of responses concerning a subject access request made in Agust 2022. This is because the Information Commissioner’s Office is best placed to consider.