Shropshire Council (23 018 159)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate this complaint the Council’s decision not to renumber a property was a breach of the Human Rights Act. The complaint is late and we cannot decide if an organisation has breached the Human Rights Act.

Surrey County Council (23 012 472)

Statement Not upheld Other 22-Mar-2024

Summary: Mr X complained about the replacement vehicle crossover the Council installed across the driveway of his home. He said the new crossover is narrower, with higher edges. There was no fault in the Council’s actions.

Sunderland City Council (23 018 273)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We will not investigate this complaint about a road traffic accident because another body is better placed to consider the complaint.

Transport for London (23 017 564)

Statement Closed after initial enquiries Other 20-Mar-2024

Summary: We will not investigate Mr X’s complaint that the eligibility criteria for Transport for London’s vehicle scrappage schemes was unfair. This is because there is insufficient evidence of fault to justify further investigation, and further investigation is unlikely to achieve a different outcome.

London Councils Transport & Environment Committee (23 017 636)

Statement Closed after initial enquiries Other 20-Mar-2024

Summary: We cannot investigate this complaint about the way London Tribunals heard an individual appeal about a parking contravention. This is because we have no legal jurisdiction to investigate where the complainant has appealed to a tribunal

Transport for London (23 016 670)

Statement Closed after initial enquiries Other 18-Mar-2024

Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his applications for its vehicle scrappage schemes. This is because the decisions comply with the eligibility criteria for the schemes and there is not enough evidence of fault to warrant further investigation.

Kent County Council (23 019 104)

Statement Closed after initial enquiries Other 15-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allow him to lay a charging cable across the pavement once a week to charge his vehicle. This is because there is not enough evidence of fault by the Council.

Royal Borough of Greenwich (23 009 927)

Statement Upheld Other 15-Mar-2024

Summary: Mr C complained the Council failed to respond to him following an online consultation event about what consideration it had given to residents with disabilities as part of its proposed traffic management scheme. Mr C said this made him feel the Council was overlooking and ignoring his needs as a person with a disability. We found fault by the Council but consider the agreed action of an apology, symbolic payment and service improvements provides a suitable remedy.

Brighton & Hove City Council (23 019 231)

Statement Closed after initial enquiries Other 14-Mar-2024

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to pay her compensation for injuries suffered when she tripped over a broken paving slab. This is because it would be reasonable for Ms X to make a claim against the Council at court.

Shropshire Council (23 017 185)

Statement Closed after initial enquiries Other 13-Mar-2024

Summary: We will not investigate this complaint about repairs for an unadopted road. This is because there is insufficient evidence of fault by the Council.