East Suffolk Council (23 017 398)

Statement Closed after initial enquiries Building control 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s actions conducted under the Building Regulations. We could not achieve any worthwhile outcome by investigating.

Basingstoke & Deane Borough Council (23 003 976)

Statement Upheld Building control 27-Mar-2024

Summary: X complained the Council failed to decide whether a neighbouring development complied with building regulations. X also said the Council failed to take account of professional guidance and advice, and communicated poorly. We have not found the Council failed to have regard for guidance or evidence when it made its decision. We therefore cannot question the decision the Council made. We have not found the Council at fault for the frequency of its communication, or for failing to engage with X’s concerns. However, we have found the Council acted with fault by often changing its position and by not reaching a definitive view sooner. We have made recommendations to remedy the remaining injustice this caused X.

South Kesteven District Council (23 020 248)

Statement Closed after initial enquiries Building control 26-Mar-2024

Summary: We will not investigate this complaint that the Council incorrectly signed off building work that did not comply with building regulations. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Royal Borough of Kingston upon Thames (23 019 823)

Statement Closed after initial enquiries Building control 21-Mar-2024

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Wokingham Borough Council (23 011 721)

Statement Not upheld Building control 28-Feb-2024

Summary: There was no fault by the Council when it advised Mrs B that she needed to apply to regularise the lack of Buildings Regulations approval, and pay an application fee.

Westmorland and Furness Council (23 000 419)

Statement Upheld Building control 26-Feb-2024

Summary: Mr X complained about the Council’s building control and environmental health investigations regarding his reports of smoke nuisance from a neighbour’s chimney. There was no fault in the Council’s environmental health or building control investigations. There was a delay in the Council’s complaints process, but the Council has already apologised for the injustice caused by the delay.

Isle of Wight Council (23 018 446)

Statement Closed after initial enquiries Building control 23-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with a building control matter and a possible breach of planning control. This is because we are unlikely to find fault by the Council. It is also unlikely an investigation would achieve a worthwhile outcome for the complainant.

London Borough of Sutton (23 016 370)

Statement Closed after initial enquiries Building control 22-Feb-2024

Summary: We will not investigate Ms X’s complaint about possible breaches of the General Data Protection Regulation by the Council. This is because the Information Commissioner and the courts are better placed to deal with the matter and to get the outcome Ms X wants.

Brighton & Hove City Council (23 018 402)

Statement Closed after initial enquiries Building control 21-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Preston City Council (23 016 237)

Statement Closed after initial enquiries Building control 20-Feb-2024

Summary: We will not investigate Miss X’s complaint about the Council’s failure to identify damage to her property caused by her neighbour’s builder as part of the building control process. This is because the issue is a private civil matter between Miss X and her neighbour/their builder and we could not achieve any worthwhile outcome for Miss X by investigating.