Archive has 371 results
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Arun District Council (23 017 499)
Statement Closed after initial enquiries Homelessness 28-Mar-2024
Summary: We will not investigate this complaint about the Council’s property offer and its referral of his homelessness application to another council. Part of the complaint is late and Mr X has a right of review about the recent homelessness decision that it would be reasonable for him to use.
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London Borough of Newham (23 013 433)
Statement Not upheld Homelessness 28-Mar-2024
Summary: We have ended our investigation. The Council accepts it is at fault in that it housed households with dependent children or a pregnant woman in bed and breakfast accommodation longer than the six weeks allowed by law, causing them an injustice. It has already taken appropriate action to address the fault. There are no further recommendations the Ombudsman would make if we were to investigate this issue further.
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Maidstone Borough Council (23 014 653)
Statement Not upheld Homelessness 28-Mar-2024
Summary: Mr B says the Council failed to process his housing register and homeless applications. There is no fault in how the Council dealt with Mr B’s applications.
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Runnymede Borough Council (23 014 848)
Statement Upheld Homelessness 28-Mar-2024
Summary: Mr X complained about the way the Council handled his homelessness application and referral to another Council. There was some fault by the Council as it did not offer Mr X interim accommodation for one night, causing Mr X to pay for his own accommodation. The Council agreed to apologise to Mr X and make a payment for the distress caused.
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Royal Borough of Kensington & Chelsea (23 005 633)
Statement Upheld Homelessness 28-Mar-2024
Summary: Ms X complains that the Council has failed to provide suitable temporary accommodation to her and her family. The Council is at fault as it has failed to provide alternative suitable temporary accommodation for Ms X and her family. As a result, Ms X and her children have lived in unsuitable temporary accommodation for 26 months and this injustice is ongoing. The Council has agreed to remedy the injustice by apologising to Ms X and making a payment of £3900 to her. The Council will also make a payment of £150 per month to Ms X for every month she remains in unsuitable temporary accommodation.
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London Borough of Camden (23 007 708)
Statement Upheld Homelessness 28-Mar-2024
Summary: Ms X complained the Council failed to promptly make decisions and communicate with her properly when she was homeless due to fleeing domestic abuse. Ms X also complained the Council failed to provide her with interim accommodation. The Council was at fault. These faults have caused Ms X distress, frustration and uncertainty regarding whether she could have accessed accommodation sooner than she did. The Council has agreed to apologise, pay Ms X £700 and carry out service improvements.
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Norwich City Council (23 018 391)
Statement Closed after initial enquiries Homelessness 27-Mar-2024
Summary: We will not investigate this complaint about the Council’s implementation of government guidance for rough sleepers during severe weather. There is insufficient evidence of any significant personal injustice which would warrant an investigation.
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London Borough of Lewisham (23 006 254)
Statement Upheld Homelessness 26-Mar-2024
Summary: Ms X complained the Council failed to provide her and her children with suitable temporary accommodation. We found fault by the Council. This caused Ms X and her children a significant injustice because they were left in unsuitable accommodation for 10 months. The Council agreed to make Ms X a payment in recognition of the costs she incurred in taking her children to school and the impact of the difficulties the long journey caused them.
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Brentwood Borough Council (22 016 011)
Statement Upheld Homelessness 25-Mar-2024
Summary: The Council’s failure to make inquiries and decide what, if any, homelessness duty it owed Ms B in June 2022 and January 2023 was fault. The Council was also at fault for delay accepting a duty to Ms B in February 2023 and failing to tell her about her right to ask for a review of its decisions that she didn’t qualify to join the housing register. The Council has agreed to apologise, make a payment to Ms B, and act to improve its services.
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Statement Closed after initial enquiries Homelessness 25-Mar-2024
Summary: We will not investigate this complaint about the Council’s actions when Miss X presented as homeless in 2020. Any investigation now is unlikely to reach a clear enough view.