Archive has 2 results
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Royal Borough of Kensington & Chelsea (22 011 696)
Statement Not upheld Covid-19 23-Apr-2023
Summary: Miss X complained about the provider of temporary accommodation on behalf of the Council, and about the Council’s handling of her housing register application. The Council was not at fault.
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London Borough of Tower Hamlets (21 015 477)
Statement Upheld Covid-19 02-Apr-2023
Summary: Mr Y complained about the Council’s lack of assistance with his homelessness. The Council was at fault for a failure to progress the homelessness case and issue appropriate decision letters between August 2020 and February 2021. The Council also failed to make proper enquiries about Mr Y’s caring responsibilities in that period but this did not affect the outcome. The Council said it would apologise and pay Mr Y £750 to remedy the frustration and uncertainty caused, which is an appropriate remedy.