London Borough of Islington (23 018 061)

Statement Closed after initial enquiries Allocations 31-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Southwark (23 018 638)

Statement Closed after initial enquiries Allocations 30-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of statutory overcrowding at Miss X’s housing association home. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Wandsworth (23 018 414)

Statement Closed after initial enquiries Allocations 30-Mar-2024

Summary: We cannot investigate this complaint about disrepair in a social rented property. We have no jurisdiction not investigate complaints about the management of tenancies by social housing landlords. There is no evidence that the Council has failed to process a housing application by Miss X.

Norwich City Council (23 017 061)

Statement Closed after initial enquiries Allocations 28-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. This is because there is not enough evidence of fault.

Bournemouth, Christchurch and Poole Council (23 018 184)

Statement Closed after initial enquiries Allocations 28-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse to allow her to join its housing register. This is because there is insufficient evidence of fault.

Mid Sussex District Council (23 010 631)

Statement Not upheld Allocations 28-Mar-2024

Summary: Mr X complained about his housing allocations priority banding and priority date. We did not find fault in the Council’s consideration of Mr X’s housing priority. The Council considered Mr X’s evidence and made its decision about his priority banding and date in line with its allocations scheme.

St Helens Metropolitan Borough Council (23 018 388)

Statement Upheld Allocations 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing application. This is because the Council accepted fault and offered a suitable remedy. Further investigation would not be proportionate.

London Borough of Lambeth (23 011 754)

Statement Upheld Allocations 27-Mar-2024

Summary: Miss X complains the Council placed her in unsuitable accommodation and delayed carrying out a suitability review. Miss X says this meant her and her child were kept in unsuitable accommodation. The Ombudsman finds fault with the Council for failing to secure suitable accommodation and for delaying Miss X’s assessment and homelessness decision. The Council has agreed to pay Miss X a financial remedy.

London Borough of Ealing (23 010 504)

Statement Closed after initial enquiries Allocations 26-Mar-2024

Summary: We will not investigate this complaint about the priority given to Miss X’s housing application. Any investigation is unlikely to find fault undermining the Council’s decision-making.

Sheffield City Council (23 011 510)

Statement Upheld Allocations 26-Mar-2024

Summary: X complained about the way the Council has dealt their and Y’s housing application. They complains the Council has wrongly reduced their priority and has bid on unsuitable properties it knew they would not accept. The failure to properly explain the outcome of the OT assessment, and to clearly identify the types of properties and areas that would be considered suitable for their needs is fault. This fault has caused X and Y an injustice.