Surrey County Council (23 016 305)

Statement Closed after initial enquiries Trading standards 28-Feb-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a Trading Standards investigation. This is because its actions did not cause Mrs X significant injustice.

Leicester City Council (23 015 548)

Statement Closed after initial enquiries Trading standards 13-Feb-2024

Summary: We will not investigate Mr X’s complaint that the Council failed to properly investigate his report about a local trader. This is because the Council’s actions did not cause Mr X significant injustice and we cannot achieve the outcome Mr X wants, which is to recover the money he paid the trader and force the Council to take action against them at court.

Norfolk County Council (23 014 510)

Statement Closed after initial enquiries Trading standards 01-Feb-2024

Summary: We will not investigate this complaint about a decision by the Council’s Trading Standards not to pursue action against a company. This is because there is insufficient evidence of fault.

Devon County Council (23 014 479)

Statement Closed after initial enquiries Trading standards 26-Jan-2024

Summary: We will not investigate Mr X’s complaint about a Trading Standards investigation. This is because the Council’s actions did not cause Mr X significant injustice.

Dudley Metropolitan Borough Council (23 009 821)

Statement Not upheld Trading standards 23-Jan-2024

Summary: Mr D complained how the Council handled a trading standards investigation. We have discontinued our investigation into Mr D’s complaint as the Council has not completed its trading standards investigation. If Mr D is not happy after the conclusion of the Council’s investigation, he can make a new complaint to the Ombudsman.

Nottinghamshire County Council (23 012 186)

Statement Closed after initial enquiries Trading standards 05-Dec-2023

Summary: We cannot investigate Mr X’s complaint about the Council’s advice to a trader with whom he was in dispute. This is because the Council provided its advice as part of a private commercial contract with the trader, rather than under as part of a government administrative function. In any event, the injustice Mr X claims stems from the actions of the trader rather than the advice provided by the Council.

West Sussex County Council (23 012 092)

Statement Closed after initial enquiries Trading standards 29-Nov-2023

Summary: We will not investigate Mr X’s complaint about Council’s response to his concerns about his neighbour running a business from home. This is because there is not enough evidence of fault by the Council.

Surrey County Council (23 008 892)

Statement Closed after initial enquiries Trading standards 10-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to pursue action against a company under its Trading Standards function. This is because the Council’s decision does not cause Mr X significant injustice.

London Borough of Hammersmith & Fulham (23 008 972)

Statement Closed after initial enquiries Trading standards 09-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to prosecute a trader he paid more than £3,000 to. This is because there is not enough evidence of fault by the Council and the injustice Mr X claims stems from the actions of the trader and not the Council.

Hampshire County Council (23 010 240)

Statement Closed after initial enquiries Trading standards 01-Oct-2023

Summary: We cannot investigate Mr B’s complaint that the Council did not disclose relevant information when it took him to court. This is because we cannot investigate complaints about the start of court action or what happened at court.