Liverpool City Council (23 018 949)

Statement Closed after initial enquiries Other 31-Mar-2024

Summary: We will not investigate this complaint about the Council’s refusal to change the social worker assigned to the complainant’s family. This is because investigation would not achieve the outcome the complainant wants.

Cheshire West & Chester Council (23 018 704)

Statement Closed after initial enquiries Other 28-Mar-2024

Summary: We will not investigate this complaint about the circumstances in which the complainant's daughter went into the Council’s care, contact with her while she was in care, and the complainant’s allegation that the Council breached data protection regulations. This is because the complaint concerns matters which were decided in court or are closely linked to those matters, and investigation by the Ombudsman would not lead to a different outcome.

Derby City Council (23 005 352)

Statement Not upheld Other 28-Mar-2024

Summary: We have ended our investigation of Mr X and Mrs Y’s complaint about the actions of health visitors commissioned by the Council to provide a service to families. This is because we consider: we cannot achieve the outcome they want; we cannot add to the previous investigation by the service provider and its response already represents a reasonable outcome to some of the complaint issues; there is not enough evidence of fault to justify investigating, or enough evidence any fault caused Mr X and Mrs Y injustice: and the information commissioner is better placed than us to look at some of their concerns.

Royal Borough of Windsor and Maidenhead Council (23 018 078)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s response to Mrs X’s report of safeguarding concerns at her son’s nursery in 2018 and the accuracy of its more recent assessment of her family. Part of the complaint is late and we cannot achieve the outcome Mrs X is seeking.

Nottinghamshire County Council (23 020 787)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate this complaint that the Council released confidential data during a meeting. This is because this is best dealt with by the Information Commissioner's Office.

Staffordshire County Council (23 003 076)

Statement Upheld Other 27-Mar-2024

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to make a payment to the complainant to remedy the time and trouble they have been to.

Plymouth City Council (22 016 131)

Statement Closed after initial enquiries Other 25-Mar-2024

Summary: We will not investigate this complaint the Council used inaccurate information in a children social care assessment. The complaint is late and there are no good reasons to investigate now.

Dorset Council (23 017 734)

Statement Upheld Other 25-Mar-2024

Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

London Borough of Islington (23 018 429)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We cannot investigate Ms X’s complaint about bias by the Council in matters relating to the care of her child as shown by court-ordered disclosures. The contents of those disclosures were part of court action. As these matters are outside our legal powers, we cannot investigate how the Council is dealing with Ms X’s complaint about them.

London Borough of Tower Hamlets (23 012 924)

Statement Upheld Other 21-Mar-2024

Summary: Mr B complained that the Council had failed to escalate his complaint about children’s services to stage two of the statutory complaints procedure. We found there was a delay of approximately two months in progressing the complaint to stage two which caused Mr B time and trouble in chasing the Council. The Council has agreed to apologise to Mr B and pay him £100.