Milton Keynes Council (22 010 046)

Statement Upheld Street furniture and lighting 30-Mar-2023

Summary: Mr T complains the Council delayed repairing several defective streetlights he reported and did not provide any updates. The Ombudsman upholds the complaint, due to the Council’s poor communications. The Council has agreed to our recommendations.

London Borough of Merton (22 011 105)

Statement Not upheld Parking and other penalties 30-Mar-2023

Summary: Ms X complained cars and coaches block her registered dropped kerb and Civil Enforcement Officers do not respond to her reports. Ms X needs access to her drive, and this is causing her distress. The Council are not at fault for how it dealt with problem parking in the area.

City of Doncaster Council (22 016 737)

Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2023

Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to provide additional parking restrictions on the street where Mrs X lives. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Devon County Council (22 017 795)

Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2023

Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain roads in his local town. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair the roads.

Manchester City Council (22 017 025)

Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2023

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to redesign a speed table on the road outside his property. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. If Mr X believes the Council is responsible for damage to his property it would be reasonable for him to make a claim through the courts.

Cheshire East Council (22 017 972)

Statement Closed after initial enquiries Highway repair and maintenance 29-Mar-2023

Summary: We will not investigate this complaint about damage caused to Mr X’s car arising from a pothole. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.

London Borough of Haringey (22 010 822)

Statement Not upheld Parking and other penalties 29-Mar-2023

Summary: Ms Y complained about the Council’s decision to reject her application for visitor parking vouchers for her care home. We have not found fault by the Council in the way it made its decision.

Newcastle upon Tyne City Council (22 016 833)

Statement Closed after initial enquiries Parking and other penalties 29-Mar-2023

Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Mr X to use the statutory appeals process.

London Borough of Newham (22 016 849)

Statement Closed after initial enquiries Traffic management 29-Mar-2023

Summary: We will not investigate this complaint about the Council’s charges for parking permits. The complainant received a free parking permit for two years, despite his car not meeting the engine size for a free permit. This is fault; however the complainant has not suffered any injustice because of this.

Transport for London (22 017 222)

Statement Closed after initial enquiries Parking and other penalties 29-Mar-2023

Summary: We will not investigate this complaint about a Penalty Charge Notice for driving in the Ultra Low Emissions Zone. Mr X has the right to file a Statutory Declaration to the Traffic Enforcement Centre.