Kingston Upon Hull City Council (22 010 019)

Statement Upheld Leisure and culture 26-Mar-2023

Summary: Mr X complains the Council did not have regard for its equality duties when implementing a scheme for people attending its theatre with their carers. Mr X also complains the Council did not properly address his concerns through its complaints procedure. We have not found the Council at fault for failing to consider the impact on individuals when devising its scheme. We have found fault in the Council’s response to Mr X’s complaint. We have made recommendations to remedy the injustice caused.

Welwyn Hatfield Borough Council (22 016 563)

Statement Closed after initial enquiries Leisure and culture 23-Mar-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision to increase allotment rental fees by over 200 percent. The Council Members have recently voted to reverse the decision and replace it with a lower increase in line with inflation. There is insufficient ongoing significant personal injustice to Mr X to warrant us investigating.

Worcester City Council (22 010 435)

Statement Upheld Leisure and culture 22-Mar-2023

Summary: There was fault by the Council as it failed to ensure that a leisure centre, managed on its behalf, had a customer complaints procedure. The lack of a definite process that should be followed has meant that Mr X feels uncertain whether all the facts were considered before he was banned from the leisure centre. Ensuring the leisure centre puts in place a complaints procedure and apologising to Mr X remedies his injustice. It is not possible to find out now whether a complaints process would have changed the outcome.

Eastbourne Borough Council (22 017 224)

Statement Closed after initial enquiries Leisure and culture 22-Mar-2023

Summary: We will not investigate this complaint about a theatre production put on by the Council. This is because there is not enough evidence of fault and Mr B has not suffered a significant injustice.

Surrey Heath Borough Council (22 015 933)

Statement Closed after initial enquiries Leisure and culture 09-Mar-2023

Summary: We will not investigate Ms X’s complaint about a Council‑owned theatre not refunding or reissuing her and her son’s tickets to one of its shows, and its contacts with her on the matter. There is not enough evidence of fault in the Council’s decision to justify us investigating. We will not investigate councils’ contacts and complaint handling where we are not investigating the issue giving rise to the correspondence and complaint.

Kingston Upon Hull City Council (22 012 702)

Statement Closed after initial enquiries Leisure and culture 09-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision to withdraw Mr X’s library membership. This is because there is not enough evidence of fault to justify an investigation.

Surrey Heath Borough Council (22 015 242)

Statement Closed after initial enquiries Leisure and culture 07-Mar-2023

Summary: We will not investigate this complaint about how a support worker spoke to the complainant and that he had bee discriminated against him due to his age. This is because we could not add to the investigation carried out by the Council.

Sefton Metropolitan Borough Council (22 014 868)

Statement Closed after initial enquiries Leisure and culture 06-Mar-2023

Summary: We will not investigate this complaint that a public park was closed without warning, meaning the complaint had to climb a fence causing him injury. This is because further investigation would not lead to a different outcome.

Luton Borough Council (22 015 102)

Statement Closed after initial enquiries Leisure and culture 28-Feb-2023

Summary: We will not investigate this complaint about how the Council carried out public consultation on a proposed new play park. This is because there is insufficient evidence of fault causing an injustice.

Nottingham City Council (22 015 058)

Statement Closed after initial enquiries Leisure and culture 24-Feb-2023

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a discount on her allotment rent. We are unlikely to find fault in the Council’s actions.