Private housing archive 2022-2023


Archive has 94 results

  • Telford & Wrekin Council (22 010 389)

    Statement Upheld Private housing 29-Mar-2023

    Summary: Miss Y complained the Council failed to respond to, or take proper action regarding, her reports of disrepair at her private rented property. We have found fault by the Council in its delays and service failures in the period from April to August 2022, causing injustice. We have not found fault with the Council’s response and action from August 2022. The Council has agreed to remedy the injustice caused by making payments to reflect Miss Y’s distress and worry, time and trouble, and the impact on her and the family of living with the disrepairs during the period in which it failed to take proper action. It has confirmed the measures it has taken to stop the service failures happening again.

  • Reigate & Banstead Borough Council (22 016 096)

    Statement Closed after initial enquiries Private housing 23-Mar-2023

    Summary: We will not investigate this complaint about how the Council dealt with issues relating to boiler safety and certification at the property rented by Mr X. This is because we are unlikely to find evidence of fault by the Council.

  • West Northamptonshire Council (22 008 906)

    Statement Upheld Private housing 22-Mar-2023

    Summary: We found fault on Mr J’s complaint about the Council failing to respond properly to correspondence and his complaint. An email complaint and some later correspondence were not responded to by the Council. The agreed action remedies the injustice caused.

  • Rother District Council (22 014 179)

    Statement Closed after initial enquiries Private housing 17-Mar-2023

    Summary: We will not investigate Mr X’s complaint about the Council’s housing policy and advice it gave Mr X’s tenant about her housing situation. This is because there we would be unlikely to find fault with the Council’s actions.

  • London Borough of Hounslow (22 015 979)

    Statement Closed after initial enquiries Private housing 14-Mar-2023

    Summary: We will not investigate this complaint about the Council’s liability of damage caused by its tenants under the terms of a private lease agreement with Miss X. It is reasonable for Miss X to seek a remedy in the courts which are the proper authorities to determine legal disputes.

  • Worcester City Council (22 002 724)

    Report Upheld Private housing 14-Mar-2023

    Summary: Miss X complained the Council delayed inspecting her privately rented property for health hazards and then failed to inspect properly. Further, it did not properly update her on the outcome of its inspection. Miss X says she has lived for longer than necessary in unhealthy conditions and her belongings were damaged.

  • Sefton Metropolitan Borough Council (22 013 142)

    Statement Closed after initial enquiries Private housing 09-Mar-2023

    Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s application for grant assisted energy improvement work under a government scheme. There is insufficient evidence of fault which would warrant an investigation.

  • Royal Borough of Greenwich (22 007 319)

    Statement Upheld Private housing 28-Feb-2023

    Summary: Mr D complained the Council delayed contacting him to resolve the problems he was having with his tenants not paying their rent. We find the Council was at fault as it took too long to contact Mr D. The Council apologised to Mr D for his distress when it responded to his complaint. It has also provided evidence it has implemented a service improvement to prevent a recurrence of the fault. This is a sufficient remedy and we do not recommend anything further.

  • London Borough of Newham (22 003 891)

    Statement Upheld Private housing 23-Feb-2023

    Summary: Mx X complains the Council was at fault in how it dealt with their complaints of disrepair at their privately rented property and their homelessness application causing distress. We found no evidence of fault in the way the Council dealt with the issues of disrepair. We found fault as the Council delayed in dealing with Mx X’s homelessness application. The Council has accepted it was at fault. It has already apologised and offered a suitable payment in recognition of the distress caused. So, we have completed our investigation.

  • Epping Forest District Council (22 000 284)

    Statement Closed after initial enquiries Private housing 23-Feb-2023

    Summary: We will not investigate this complaint about the Council’s handling of housing grants for Ms X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

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