Archive has 94 results
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Southampton City Council (22 015 174)
Statement Closed after initial enquiries Other 28-Mar-2023
Summary: We will not investigate this complaint about a collapsed boundary fence. This is because the Council is not responsible for the fence.
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London Borough of Lambeth (22 017 347)
Statement Closed after initial enquiries Other 24-Mar-2023
Summary: We cannot investigate this complaint about the Council’s failure to rectify an issue about the electricity supply for lighting in the communal area of one of its properties. This is because we are precluded by law from considering complaints about councils when they are acting as social housing landlords.
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Brentwood Borough Council (22 017 370)
Statement Closed after initial enquiries Other 24-Mar-2023
Summary: We will not investigate this complaint about blocked drains from a council property affecting the complainant’s property. This is because we have no remit to consider complaints about the Council when it is acting as a social housing landlord.
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London Borough of Hammersmith & Fulham (22 005 303)
Statement Upheld Other 13-Mar-2023
Summary: Miss X complained the Council disposed of most of her and her children’s belongings when she was not able to move them herself from temporary to permanent accommodation, despite asking the Council for help. Miss X said the Council disposed of her father’s antique bed which had great sentimental value. She said it caused unnecessary distress and upset. We find the Council at fault and the fault caused Miss X injustice. The Council will apologise, make a payment to Miss X, and improve its service.
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London Borough of Redbridge (22 016 733)
Statement Closed after initial enquiries Other 10-Mar-2023
Summary: We will not investigate Mr X’s complaint that the Council sent his sensitive personal information to his neighbour. This is because this complaint is best addressed by the Office of the Information Commissioner.
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Blackpool Borough Council (22 014 437)
Statement Closed after initial enquiries Other 03-Mar-2023
Summary: We will not investigate this complaint about the Council’s involvement in a private tenancy. The matters complained of have not caused Mr X’s agency a significant enough direct injustice for us to investigate. Part of the complaint is also late.
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Test Valley Borough Council (22 014 990)
Statement Closed after initial enquiries Other 01-Mar-2023
Summary: We will not investigate this complaint the Council has not financially reimbursed Mr X for accommodating a Ukraine family. That is because the Council’s actions have not caused Mr X a significant injustice.
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Guildford Borough Council (22 008 423)
Statement Upheld Other 28-Feb-2023
Summary: Ms C says the Council based its decision to refuse her application to house Ukrainian refugees on incorrect information, extended that restriction to any Ukrainian refugee and refused to put her complaint through the Council’s complaints procedure. There is no fault in the Council’s decision to refuse Ms C’s application under the Homes for Ukraine scheme. The Council gave Ms C misleading information about the extent of the restriction and there was confusion about how the Council dealt with her complaint. An apology and reminder to officers is satisfactory remedy.
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London Borough of Waltham Forest (22 014 964)
Statement Closed after initial enquiries Other 28-Feb-2023
Summary: We will not investigate this complaint about the Council’s handling of a leasehold conveyance which Ms X says resulted in legal costs and delays which she is claiming compensation for. It is reasonable for Ms X to make a legal claim which would be determined by the courts if no liability is accepted.
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Royal Borough of Greenwich (22 016 099)
Statement Closed after initial enquiries Other 28-Feb-2023
Summary: We cannot investigate Mr B’s complaint that the Council has failed to maintain the fencing at the Council-owned property next to his home. This is because we cannot investigate complaints about the management of social housing by councils.