Archive has 421 results
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London Borough of Hammersmith & Fulham (22 010 421)
Statement Not upheld Allocations 30-Mar-2023
Summary: Mr X complained that the Council has failed to properly review his son’s housing application. The Ombudsman does not find fault in the Council’s actions.
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London Borough of Hounslow (22 008 765)
Statement Upheld Allocations 29-Mar-2023
Summary: Miss X complained about the support the Council provided to protect her son from child criminal exploitation and related violence. There was fault in how the Council arranged for Miss X to move outside of its area, failed to decide whether to assess B’s special educational needs and how it handled Miss X’s complaint. This caused avoidable distress and uncertainty for which the Council agreed to apologise and pay Miss X a financial remedy. It also agreed to review its practices.
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Statement Not upheld Allocations 29-Mar-2023
Summary: Mrs B complained about the way the Council considered her application for alternative housing due to her rare and debilitating medical condition. We have not found fault with the Council’s actions.
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Royal Borough of Kensington & Chelsea (22 010 690)
Statement Upheld Allocations 28-Mar-2023
Summary: Mr H complained the Council wrongly refused his requests for a move to a larger property under its Grenfell Policy. We did not find fault in the process the Council followed, we cannot therefore criticise the merits of its decisions. However, the Council agreed it was at fault for failing to share a letter with Mr H and provide regular personalised updates. We found its apology was enough to remedy the injustice this caused.
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Leicester City Council (22 012 220)
Statement Upheld Allocations 28-Mar-2023
Summary: Miss X complained the Council had not addressed disrepair issues in her home or increased her banding on the housing register, leaving her and her family in an unsuitable property for longer. We do not have jurisdiction to investigate the complaint of disrepair. We have found fault in the Council’s communications with Miss X. We recommended it apologises, makes a payment for time, trouble and distress, and provides a further response to Miss X.
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Swindon Borough Council (22 016 053)
Statement Closed after initial enquiries Allocations 27-Mar-2023
Summary: We will not investigate this complaint about the Council not fully resolving the disrepair issues in Miss X’s privately rented accommodation. She also complains the Council failed to recognise her household’s need for an extra bedroom. This is because there is no ongoing significant injustice to justify an investigation.
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Birmingham City Council (22 016 725)
Statement Closed after initial enquiries Allocations 27-Mar-2023
Summary: We will not investigate this complaint about Mrs X’s housing application. There is not enough evidence of fault by the Council.
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Birmingham City Council (22 014 922)
Statement Closed after initial enquiries Allocations 27-Mar-2023
Summary: We will not investigate this complaint about the complainant’s housing application. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used.
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London Borough of Brent (22 015 801)
Statement Upheld Allocations 26-Mar-2023
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation. The Council has offered Miss X a financial remedy in line with our guidance, therefore we are satisfied with the steps it has taken to remedy the injustice caused. It is reasonable for the Council to have the opportunity to consider reimbursing any specific costs Miss X incurred before we consider her complaint.
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Birmingham City Council (22 006 364)
Statement Upheld Allocations 26-Mar-2023
Summary: The Council was wrong to close Mr and Mrs B’s homelessness case, which resulted in their removal from the housing register. The Council also delayed assessing and reviewing Mr and Mrs B’s housing application and failed to properly respond to their complaints. The Council has agreed to apologise, make a payment to Mr and Mrs B, and take action to prevent similar failings in future.