Archive has 367 results
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Gateshead Metropolitan Borough Council (22 000 777)
Statement Upheld Other 29-Mar-2023
Summary: Mr F complained that the Council failed to disclose important information to them about the birth mother of their adopted daughter, which caused uncertainty about the contact arrangements he had agreed to. We found the complaints process had taken too long but was very thorough and we considered the financial remedy should be higher. The Council has agreed to increase the payment to £250 and take steps to tighten up the operation of the complaints process for the future.
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Gateshead Metropolitan Borough Council (22 017 065)
Statement Closed after initial enquiries Other 29-Mar-2023
Summary: We cannot investigate this complaint about the Council’s actions in relation to the complainant’s children. This is because it concerns matters which have been raised in court or are inextricably linked with those matters.
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Reading Borough Council (22 002 970)
Statement Upheld Other 28-Mar-2023
Summary: Ms X complained about the way the Council considered her complaints about child protection matters through the children’s statutory complaint procedure. Ms X said the process was not conducted properly or impartially and did not include evidence she provided. Ms X further complained the Council did not consistently make reasonable adjustments for her disabilities and refused to consider her complaints about the matters. The Council delayed in completing the statutory complaint procedure. It has already taken action to remedy the injustice this caused. There was no fault in the other matters Ms X complained about.
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Statement Upheld Other 28-Mar-2023
Summary: Mr and Mrs X complained about the Council’s handling of their complaint under the children’s statutory complaints procedure. They said the Council upheld the majority of their complaints at stage two but had not offered a suitable remedy. The Council was at fault. The remedy the Council offered for the upheld parts of the complaint was insufficient. During our investigation, it revised its position and has now offered Mr and Mrs X £2500 as a remedy for the injustice caused. This is an appropriate offer and in line with our guidance on remedies. It will now make this offer to Mr and Mrs X.
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Manchester City Council (22 016 145)
Statement Closed after initial enquiries Other 28-Mar-2023
Summary: We will not investigate Mr X’s complaint about how the Council safeguarded his child, Y. There is not enough evidence of fault in the Council’s actions to justify investigating, nor could we achieve the outcome Mr X wants.
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Hampshire County Council (22 016 274)
Statement Closed after initial enquiries Other 28-Mar-2023
Summary: We will not investigate this complaint about the Council’s investigation of Mr X complaints. This is because we will not investigate the substantive matters complained of to the Council. These substantive matters are ones where we could not achieve the outcome Mr X is seeking, or Mr X has a right to go to court it would be reasonable to use, or where another body is better placed than us to consider them.
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Leeds City Council (22 015 944)
Statement Closed after initial enquiries Other 27-Mar-2023
Summary: We will not investigate this complaint about the withdrawal of a payment for children’s leisure activities done without an assessment. We could not add to the remedy for fault provided by the Council or achieve the remedy Ms X wants. Lawfulness is a matter for a court rather than the Ombudsman.
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London Borough of Islington (22 017 319)
Statement Closed after initial enquiries Other 27-Mar-2023
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the care and contact arrangements of the complainants children. This is because there is insufficient evidence of fault by the Council in how it dealt with the complaint and the matter is subject to court proceedings.
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St Helens Metropolitan Borough Council (22 016 365)
Statement Closed after initial enquiries Other 27-Mar-2023
Summary: We will not investigate this complaint that the Council has failed to provide the complainant with appropriate help. This is because investigation would not achieve anything significant.
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Reading Borough Council (21 015 447)
Statement Upheld Other 26-Mar-2023
Summary: Mr D complains about a Council led child protection assessment concerning his daughter (Child X). He says the assessment report was biased towards him which flawed the process and the Council’s findings. In addition, Mr D says the Council failed to consider concerns he had about Child X’s welfare. We found fault by the Council due to the way it categorised Mr D without evidence and verifying information using available sources. We do not consider this affected the child protection outcome, but the way the assessment was carried out meant Mr D was treated unfavourably. This caused him serious distress and upset. We made recommendations for the Council to remedy the injustice and the Council has agreed to these.