Archive has 75 results
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Statement Upheld Looked after children 17-Mar-2023
Summary: The Council had accepted fault in the way it dealt with the complainant when her young daughter was living away from home. We find that the Council has not fully remedied the resulting injustice. We have recommended a small symbolic payment to recognise the avoidable distress and lost opportunity caused by the Council’s faults. The Council has accepted this. Therefore, we are closing the complaint.
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London Borough of Haringey (22 014 083)
Statement Closed after initial enquiries Looked after children 16-Mar-2023
Summary: We will not investigate this complaint about how the Council has dealt with a complaint that the complainant was neglected whilst under the care of a Special Guardian and about the lack of support the Council provided when the complainant left care. This is because there is insufficient evidence of fault by the Council.
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East Riding of Yorkshire Council (22 005 226)
Statement Upheld Looked after children 16-Mar-2023
Summary: Mrs X complained about the way the Council dealt with an allegation made about her and that the Council introduced supervised contact with her grandchildren without her knowledge. She also complained the way the Council dealt with her complaints was flawed which caused further distress. The investigation took too long and not all of the agreed actions were completed. We found the Council were at fault and recommended a remedy.
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Lancashire County Council (22 013 890)
Statement Upheld Looked after children 15-Mar-2023
Summary: Ms X complained the Council did not appropriately consider her complaint about support for her foster child. The Council was at fault as it failed to investigate Ms X’s complaint under the statutory children’s complaints procedure. The Council agreed to arrange and start a stage two investigation under these procedures within one month of this decision and review its complaint handling procedures.
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Lancashire County Council (22 007 680)
Statement Closed after initial enquiries Looked after children 14-Mar-2023
Summary: We cannot investigate Mr X’s complaint that he has not been allowed contact with his two children since 2014, because it lies outside our jurisdiction. This is because these decisions were made by the courts. We have no discretion to consider it. We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint. This is because it is unlikely we would find fault by the Council.
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Statement Closed after initial enquiries Looked after children 10-Mar-2023
Summary: We cannot investigate this complaint about the Council’s actions concerning Mrs X’s family’s data and evidence it provided to or gave in court. The matters complained are not separable from court action.
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London Borough of Wandsworth (22 014 929)
Statement Closed after initial enquiries Looked after children 10-Mar-2023
Summary: We will not investigate Ms X’s complaint about data sharing. The Information Commissioner’s Office is better placed.
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London Borough of Croydon (22 015 833)
Statement Closed after initial enquiries Looked after children 09-Mar-2023
Summary: We will not investigate this complaint about the Council not completing agreed actions after a historic complaint. The matter complained of is late and there is no good reason to investigate it now. Even if that were not the case, the Information Commissioner’s Office would be better placed than us to consider matters of data accuracy and disclosure.
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Luton Borough Council (22 014 967)
Statement Closed after initial enquiries Looked after children 23-Feb-2023
Summary: We will not investigate this complaint about children services’ actions. It is unlikely we would achieve a significantly different outcome than the Children Act statutory complaints process has.
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London Borough of Brent (22 010 507)
Statement Closed after initial enquiries Looked after children 20-Feb-2023
Summary: We will not investigate this complaint about how the Council has dealt with complaints about the care of children who were previously cared for by the complainant. This is because there is insufficient evidence of fault by the Council.