Archive has 21 results
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Harbour Healthcare 1 Ltd (22 002 057a)
Statement Upheld Other 21-Mar-2023
Summary: We found fault by Harbour Healthcare with regards to the care it provided to Mr Y when he was resident in Kingswood Mount Care Home. This caused his wife, Mrs Y, significant distress and uncertainty. Harbour Healthcare will apologise to Mrs Y, pay her a financial remedy and take action to prevent similar problems occurring in future.
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Dementia Outreach Service (County) (22 001 037c)
Statement Not upheld Other 21-Feb-2023
Summary: Miss C has complained about a Home, Council and a Dementia Outreach Service about the care of her late mother, Mrs D. We found fault with the Home with oral care and nutrition and the Council in Mrs D’s move to a new care home. We did not find fault with Dementia Outreach.
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Dementia Outreach Service (County) (22 001 037d)
Statement Not upheld Other 21-Feb-2023
Summary: Miss C has complained about a Home, Council and a Dementia Outreach Service about the care of her late mother, Mrs D. We found fault with the Home with oral care and nutrition and the Council in Mrs D’s move to a new care home. We did not find fault with Dementia Outreach.
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NHS South Yorkshire ICB (22 011 119a)
Statement Closed after initial enquiries Other 13-Feb-2023
Summary: Miss C complained about the care and support provided to her late father by a Nursing Home which was funded by the Integrated Care Board and investigated by the Council under its safeguarding procedures. We will not investigate this complaint because it is unlikely we could add to the investigation already completed by the Council or achieve the outcome Miss C wants.
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Lower Bowshaw View Nursing Home (22 011 119b)
Statement Closed after initial enquiries Other 13-Feb-2023
Summary: Miss C complained about the care and support provided to her late father by a Nursing Home which was funded by the Integrated Care Board and investigated by the Council under its safeguarding procedures. We will not investigate this complaint because it is unlikely we could add to the investigation already completed by the Council or achieve the outcome Miss C wants.
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Shaw Healthcare (Group) Ltd (20 008 970e)
Statement Upheld Other 03-Feb-2023
Summary: Mr X complained about the care provided to his brother, Mr Y, by several health and social care organisations. We found fault by two councils as there was significant confusion surrounding how Mr Y’s care should be funded. We also found fault with the care provided to Mr Y when he was resident in a care home. The organisations involved agreed to apologise to Mr X and pay him a financial remedy in recognition of the impact of this on fault on him. They also agreed to take action to prevent similar problems occurring for others.
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Shaw Healthcare (Group) Ltd (20 008 970f)
Statement Upheld Other 03-Feb-2023
Summary: Mr X complained about the care provided to his brother, Mr Y, by several health and social care organisations. We found fault by two councils as there was significant confusion surrounding how Mr Y’s care should be funded. We also found fault with the care provided to Mr Y when he was resident in a care home. The organisations involved agreed to apologise to Mr X and pay him a financial remedy in recognition of the impact of this on fault on him. They also agreed to take action to prevent similar problems occurring for others.
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NHS Bristol, North Somerset and South Gloucestershire ICB (22 008 379a)
Statement Closed after initial enquiries Other 03-Jan-2023
Summary: North Somerset Council and NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board’s complaint investigations were not robust or in line with the relevant legislation, respectively. That caused Mr X time and trouble. The organisations have agreed to reinvestigate Mr X’s concerns about his mother.
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Statement Closed after initial enquiries Other 03-Nov-2022
Summary: Mrs B complained to the Ombudsmen that a Care Home provided inadequate care to her son. She complained this led to significant, life-changing consequences for him. We decided not to investigate Mrs B’s complaint. This is because it is unlikely we would reach meaningful, evidence-based findings that the Care Home’s actions caused Mr A a specific injustice.
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Statement Closed after initial enquiries Other 03-Nov-2022
Summary: Mrs B complained to the Ombudsmen that a Care Home provided inadequate care to her son. She complained this led to significant, life-changing consequences for him. We decided not to investigate Mrs B’s complaint. This is because it is unlikely we would reach meaningful, evidence-based findings that the Care Home’s actions caused Mr A a specific injustice.