Archive has 10 results
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Royal Borough of Kingston upon Thames (22 003 510)
Statement Upheld Transition from childrens services 13-Mar-2023
Summary: Mr X complained on behalf of his former foster child Mr C. He said the Council had failed to carry out a proper assessment of Mr C under the Mental Capacity Act. He said it also failed to follow statutory guidelines when finalising Mr C’s Education, Health and Social Care Plan or consider the views of Mr C’s family. We find fault with the Council for failing to adhere to the statutory time limits when finalising Mr C’s Education, Health, and Care Plan. It failed to complete a Mental Capacity Assessment with Mr C about his education placement after September 2021. We also find fault with the Council for failing to respond to Mr X’s complaint within its prescribed time limits. The Council has agreed to remedy the injustice caused.
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Nottinghamshire County Council (22 005 749)
Statement Not upheld Transition from childrens services 14-Dec-2022
Summary: There is no fault by the Council in relation to its planning for the complainant’s son’s transition from children’s to adult social care. Whilst only limited services have been provided since the complainant’s son became 18, there is no fault by the Council as it offered suitable provision that the complainant would not accept until recently.
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Cambridgeshire County Council (21 017 132)
Statement Upheld Transition from childrens services 14-Dec-2022
Summary: Mr B complains on behalf of his adult son, Mr F, about the way the Council managed his transition to adult social care and that it failed to provide him with care and support from July to September 2021. We have found fault which has caused injustice to Mr B. The Council has agreed to apologise and make a payment to acknowledge the distress caused.
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Suffolk County Council (22 001 593)
Statement Upheld Transition from childrens services 10-Oct-2022
Summary: Mrs X complained the Council refused to carry out social care assessments and did not provide advice on her son’s social care needs for the review of his Education, Health and Care plan. She also complained about poor communication and complaints handling, which caused frustration and delays, and put her to avoidable time and trouble pursuing the Council. There were failings in the communications and complaints handling. The Council should apologise and make a payment to remedy the injustice caused.
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London Borough of Newham (21 014 948)
Statement Upheld Transition from childrens services 29-Sep-2022
Summary: There was fault by the Council because it did not properly plan Miss K’s transition from Children to Adult Services and how it would arrange and fund her care. There was also fault in its complaint handling as it failed to refer Miss K’s complaint to a stage three review panel in accordance with the statutory complaints process. The Council’s shortcomings caused Miss K and her foster carer distress and frustration. They are also left uncertain that some matters might have been resolved had the Council completed the complaints process. The Council has agreed to take the further action I recommended to remedy the complaint.
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Gloucestershire County Council (21 015 390)
Statement Upheld Transition from childrens services 29-Aug-2022
Summary: Mr and Mrs X complained the Council failed to carry out the recommendations made at Stage 2 and 3 of the statutory complaints process. The Council has provided information about the action it has taken as well as now arranging a meeting as agreed. These actions, along with a symbolic payment for the frustration caused, are a suitable remedy.
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City of York Council (21 011 789)
Statement Upheld Transition from childrens services 15-Aug-2022
Summary: Mr and Mrs X complained the Council poorly managed their child, Y’s, transition from children’s services to adult services as a care leaver. They say this caused them and Y distress and affected Y’s health. They also say the Council handled their complaint poorly. The Council is at fault. There were faults during the transition planning process and with complaints handling. The Council has agreed to apologise to Mr and Mrs X and Y, make remedy payments in recognition of the uncertainty and distress caused and act to improve its services.
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Buckinghamshire Council (21 012 774)
Statement Upheld Transition from childrens services 07-Jul-2022
Summary: Miss X complained the Council failed to appropriately plan for her transition from children to adult care services, and to support her to stay with her foster family until she was 25 on a staying put arrangement it had previously agreed. There was fault in the way the Council considered a staying put arrangement for Miss X. The Council failed to appropriately plan for Miss X’s adult care needs. The Council agreed to pay Miss X £1000 to recognise the frustration and distress this caused her and to reconsider her request for a staying put arrangement with her foster carers.
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Manchester City Council (21 011 122)
Statement Upheld Transition from childrens services 19-May-2022
Summary: Miss F complains the Council delayed planning her son’s transition to adult services. There was fault as the Council should have sought alternative respite providers sooner. The Council has agreed to make a payment to Miss F to acknowledge the impact the loss of respite for three months has had on her mental health.
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Statement Upheld Transition from childrens services 12-May-2022
Summary: Mr D complained the Council failed to properly support his grandson when he transitioned from children’s services to adult care services. He also says the Council failed to give him information about his grandson’s wellbeing. We find the Council delayed assessing Mr D’s grandson. It also should have done more to explore what information it could share with Mr D. The Council has agreed to our recommendations to address the injustice caused by fault.