Leicester City Council (21 004 997)

Statement Upheld Safeguarding 30-Mar-2023

Summary: There were some faults by the Council, and the care provider in the way that they handled arrangements for Ms Y’s care package. The Council has agreed the recommended remedy.

Lancashire County Council (22 016 797)

Statement Closed after initial enquiries Safeguarding 28-Mar-2023

Summary: We will not investigate this complaint about adult safeguarding because it is unlikely further investigation would lead to a different outcome. The Council produced an action plan following a safeguarding enquiry, which will reduce any risk to residents of a residential care home.

Sefton Metropolitan Borough Council (22 015 393)

Statement Closed after initial enquiries Safeguarding 26-Mar-2023

Summary: We cannot investigate this complaint about the Council’s handling of the complainant’s friend’s support needs. This is because the complainant has no authority to bring the complaint on his friend’s behalf.

Leicestershire County Council (22 017 602)

Statement Closed after initial enquiries Safeguarding 24-Mar-2023

Summary: We will not investigate this complaint about the Council’s lack of response to Mrs X’s concerns about an attorney. This is because there is a more suitable agency to best address Mrs X’s concerns first so there is no fault by the Council.

London Borough of Lambeth (22 003 758)

Statement Not upheld Safeguarding 23-Mar-2023

Summary: Mr C complains about the Council’s safeguarding enquiry. We have not found fault with the way the Council carried out the safeguarding enquiry or the measures it put in place to support Mr C. There was some miscommunication at the beginning of the enquiry, but Mr C has not suffered any real injustice because of this.

Brighton & Hove City Council (22 011 631)

Statement Upheld Safeguarding 22-Mar-2023

Summary: Miss Y complained about how the Council met her late mother, Mrs X’s care needs. The Council was at fault for not acting on a swelling it observed on Mrs X’s ankle, delay in reviewing her care and support needs and delay in carrying out a safeguarding investigation. It was also at fault for the failure of Mrs X’s personal alarm. The Council will apologise to Miss Y and pay her £200 in recognition of the distress, uncertainty and frustration these faults caused her.

Liverpool City Council (22 011 628)

Statement Not upheld Safeguarding 21-Mar-2023

Summary: There is no evidence of fault by the Council in the way it assessed Mrs X’s capacity to decide about her visitors.

London Borough of Barnet (22 012 283)

Statement Closed after initial enquiries Safeguarding 20-Mar-2023

Summary: We will not investigate this complaint about the Council’s involvement with Mrs X’s family. The Council is not responsible for preventing Mrs X’s contact with her family member. There is insufficient injustice related to Mrs X’s complaint the Council failed to communicate with her.

Leicestershire County Council (22 013 671)

Statement Closed after initial enquiries Safeguarding 15-Mar-2023

Summary: The Ombudsmen will not investigate a complaint about a care provider or a Council’s safeguarding procedure because it is unlikely we would achieve a different outcome. We will not investigate an Integrated Care Board because there is insufficient evidence of fault with how it considered its continued commissioning of care from a care provider.

Staffordshire County Council (22 015 154)

Statement Closed after initial enquiries Safeguarding 13-Mar-2023

Summary: We will not investigate this complaint about an adult safeguarding investigation, because it is unlikely we would find fault or reach a different outcome.