Archive has 333 results
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Sandwell Metropolitan Borough Council (22 009 552)
Statement Upheld Residential care 30-Mar-2023
Summary: Mr B complained that his mother’s care home failed to keep a proper record of Mrs D’s dental care, failed to provide the dental care in line with the care plan and did not amend the care plan appropriately. The Home also did not properly monitor Mrs D’s hydration towards the end of her stay at the care home and failed to act soon enough when Mrs D’s nutrition intake and her weight declined. We have found fault and the Council has agreed to apologise, pay a financial remedy and remind the care home of its duties.
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Devon County Council (22 009 919)
Statement Not upheld Residential care 29-Mar-2023
Summary: We investigated a complaint about a hospital discharge and care provided to Ms Y in a care home. We found fault with the Trust, who did not initially involve Mrs X with the discharge planning for Ms Y in March 2021. The Trust has apologised to Mrs X and made service improvements to ensure the fault does not happen again. We consider this to be enough to remedy the injustice to Mrs X. We also found fault with the Health Centre, who did not speak to Mrs X before prescribing antidepressants to Ms Y. This caused Mrs X unnecessary worry and distress. The Health Centre agreed to apologise and make service improvements to remedy this injustice. We found no fault with the Council.
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Wirral Metropolitan Borough Council (22 010 680)
Statement Upheld Residential care 28-Mar-2023
Summary: Ms B complained the Council did not help to facilitate a move for her mother, Mrs C, from a residential care home back to her family home. We find the Council at fault for failing to ensure Mrs C’s stay at the care home was subject to authorisation under the Deprivation of Liberty safeguards. There were also failings in its communications; in some of the care Mrs C received at the care home and in its complaint handling. These faults caused Ms B distress. The Council accepts these findings. At the end of this statement, we set out action it has agreed to take remedy that injustice and improve its services.
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Durham County Council (22 016 268)
Statement Closed after initial enquiries Residential care 27-Mar-2023
Summary: We will not investigate this complaint about the actions of a care provider when the complainant’s mother became seriously unwell at her care home, because we could not add anything to the Council’s previous investigation. We will also not consider her complaint about the refusal of access to data, as it is a matter for the Information Commissioner’s Office.
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Statement Closed after initial enquiries Residential care 27-Mar-2023
Summary: We will not investigate this complaint about the care provided to Mrs Y before her death in 2021. Further investigation would not lead to a different outcome.
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Larchwood Care Homes (South) Limited (22 010 795)
Statement Upheld Residential care 26-Mar-2023
Summary: Mrs D complains on behalf of her late mother that there was inadequate care at Stambridge Meadows Care Home, operated by Larchwood Care. We found that some of the care provider’s actions caused injustice to Mrs D. The care provider has agreed to apologise and pay Mrs D £200 and provide training to staff on record-keeping.
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North Tyneside Metropolitan Borough Council (22 009 195)
Statement Upheld Residential care 26-Mar-2023
Summary: Mrs X complains about the care given to her Mum, Ms Y, at Appleby Court Care Home. We find fault with the Home causing distress and frustration to Mrs X. We have made recommendations to the Council to remedy the injustice caused.
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Care UK Community Partnerships Limited (22 010 532)
Statement Upheld Residential care 26-Mar-2023
Summary: The care provider has acknowledged that Mrs Y’s care was not always to the required standard. It promised to update training. I have also found that the care provider did not handle her son’s complaint to it properly. I have recommended it take further action to remedy the complaint.
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Elmfield Care Limited (22 016 539)
Statement Closed after initial enquiries Residential care 26-Mar-2023
Summary: We will not investigate Mr X’s complaint about delay by his late mother Ms Y’s care provider in contacting the family about an injury she sustained at the care home, or how it investigated and reported on the incident. There is not enough significant injustice to Ms Y’s family from the delay in contacting the family to warrant investigation. Ombudsman investigation of the incident and how the care provider dealt with it would not add to that investigation, nor achieve a different outcome for the family.
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Barchester Healthcare Homes Limited (22 015 788)
Statement Closed after initial enquiries Residential care 23-Mar-2023
Summary: We will not investigate this late complaint about quality of care during a respite stay in a care home. There is not a good reason for the delay in the complaint being brought to the Ombudsman.